Training/Events

Brand and Deliver with Kathy Ennis

Friday, 28 November 2014 - 2:00pm to 5:00pm

A library ‘brand’ is the sum of perceptions users and non-users have of the service. The library...

Visit to The Royal College of Surgeons of England Library & Archives

Tuesday, 2 December 2014 - 2:15pm

The archives of the Royal College of Surgeons of England holds both institutional records and...

ARLG East Midlands: Improving Customer Experience Workshop

Tuesday, 9 December 2014 - 9:30am to 3:45pm

This workshop is for anyone seeking guidance and advice on effective customer care in academic...

ARLG London and southeast Xmas Pub Quiz

Tuesday, 9 December 2014 - 6:00pm to 9:00pm

ARLG Eastern's Christmas social

Thursday, 11 December 2014 - 5:15pm to 7:30pm

ARLG Eastern's Christmas social is happening on Thursday December 11th from 5.15pm at the...

Moving into management

Thursday, 12 February 2015 - 1:15pm to 5:00pm

ARLG Eastern warmly invites you to join us for what promises to be an interesting and...

Academic and Research Libraries Group - Events

Training/Events

  • Brand and Deliver with Kathy Ennis

    Friday, 28 November 2014 - 2:00pm to 5:00pm

    A library ‘brand’ is the sum of perceptions users and non-users have of the service. The library staff are key to influencing what people think and say and represent an immediate, tangible perception that the public associate with the qualities and value of that service.

    Put simply: You are the Library; the Library is You!

    In this practical session, Kathy will help you explore how to leverage your personal brand for personal and professional development and use brand principles to create and deliver engaging, quality library services.

    Refreshments will be available during the afternoon.

    To book your place, please either complete the booking form below, or email Dawn Grundy - D.Grundy@bolton.ac.uk with the following details:

    Name:

    Institution (if applicable)

    CILIP membership number (if applicable)

    Name and address for invoicing

    Access or support requirement

    Booking deadline: 20th November. Please state if you would like a free student place - these will be offered on a ‘first come, first served’ basis.

  • Visit to The Royal College of Surgeons of England Library & Archives

    Tuesday, 2 December 2014 - 2:15pm

    The archives of the Royal College of Surgeons of England holds both institutional records and other deposited collections providing a unique resource illustrating the development of surgery and the surgical profession.

    The visit is free, with a maximum of 20 places.

    THIS VISIT IS NOW FULLY BOOKED. ANY FURTHER BOOKINGS WILL BE ADDED TO A WAITING LIST.

  • ARLG East Midlands: Improving Customer Experience Workshop

    Tuesday, 9 December 2014 - 9:30am to 3:45pm

    This workshop is for anyone seeking guidance and advice on effective customer care in academic libraries; after all customer care is not what we think it is, it is what the customer or user thinks it is. 

  • ARLG London and southeast Xmas Pub Quiz

    Tuesday, 9 December 2014 - 6:00pm to 9:00pm
  • ARLG Eastern's Christmas social

    Thursday, 11 December 2014 - 5:15pm to 7:30pm

    ARLG Eastern's Christmas social is happening on Thursday December 11th from 5.15pm at the Maypole pub, 20a Portugal Place, Cambridge CB5 8AF.

    Just drop in for a drink and a chat! All welcome to come along for some festive cheer (Christmas jumpers optional)

  • Moving into management

    Thursday, 12 February 2015 - 1:15pm to 5:00pm

    ARLG Eastern warmly invites you to join us for what promises to be an interesting and informative event on the topic of moving into management on Thursday 12th February 2015 at Christ’s College, Cambridge.  Whether you’re thinking about moving into a management post, wondering how to gain management experience, grappling with the challenges that management can present, or want to exchange best practice with other colleagues in the region, this event is for you!

    We will be holding our AGM at 1.15pm with registration for the event opening at 1.30pm.

    Our keynote speaker is Barbara Allan, Dean of Westminster Business School. As Dean, Barbara provides leadership for courses and programmes which are aimed at a super-diverse community of undergraduates and postgraduates representing more than 100 countries. She has published extensively on the topics of management and leadership for information and library professionals.

    This will be followed by two case-studies on management experiences from Jo Myhill, Head of Academic Liaison at the University of Bedfordshire, and Andrew Gray, Librarian of the British Antarctic Survey, Cambridge. 

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