18 July 2013 Last updated at 20:36, 9/12/2015

Help

We hope you find the CILIP website easy to use but just in case:

Q. I’m registered on the old CILIP website. Can I still log in on the new website using these details?

A. No, in order to offer the best service possible to our members and website users, we have moved onto a new system. You should have received an email letting you know how to register on the new website. If you have not received this email, or you have lost it, click to register.

Q. My email address and/or membership number are not recognised when registering. What should I do?

A. Please double-check the details that you enter and if they still do not work contact our membership team on +44 (0)20 7255 0600 or by email using membership@cilip.org.uk for help.

Q. I have the validation code but it doesn't work?

A. You may have cllicked on the "Validate Email" button more than once, please ensure you are using the latest code number.

Q. I have not received an email confirming the validation code?

A. You may need to check your junk/spam folder. If the email has not been received and is not in your junk/spam folder please contact our membership team on +44 (0)20 7255 0600 or by email using membership@cilip.org.uk.

Q. Can I access the old CILIP website?

A. Yes. We have worked with the British Library to archive the old CILIP website, you can view it here:http://www.webarchive.org.uk/wayback/archive/20130501000751/http://www.cilip.org.uk/Pages/default.aspx

Q. Why can't I log in to read Update Magazine online?

A. It may be a "caching" issue. There is more information on this help page.

If you have any other questions, please do get in touch at membership@cilip.org.uk