A day in the life of… a Knowledge Management Internal Consultant (DH)
There is very little that is typical about most days in my working life, which is what makes it interesting. To give you a flavour of how I spend my time...
On arrival in the office, I check emails and deal with anything urgent.
I manage training programmes for knowledge management and content management system for Delphi (our intranet portal). I am also one of the trainers for both these courses, so the next step may be to set up for one of these courses. The IT equipment and handouts, nameplates for delegates etc. need to be organised.
The courses are both short-day courses, so will last for most of the rest of the day. The KM workshop covers the importance of KM, behaviours surrounding KM and tools and resources available in DH to support KM. The Delphi content management system training includes guidance on publishing standards and writing for the Web as well as giving delegates some hands-on training in the main editing tasks (creating and updating pages, adding links, images and attachments etc.).
If I’m not training, my day is a mixture of proactive and reactive tasks. Proactive tasks at the moment include a project to rationalise and improve behavioural guidance for DH staff on the use of email. This involves searching for guidance published on Delphi, making recommendations on what should be kept, updated, moved or deleted, and collating the guidance as appropriate. The end product will be a suite of comprehensive and up-to-date guidance on Delphi. Other examples might be interviewing a past knowledge management/Delphi CMS training delegate to find out if the training and course handouts have been useful to them back at their desks, reviewing the knowledge management training materials, or reviewing KM pages on Delphi.
Examples of reactive tasks might be providing KM advice or guidance to colleagues on getting the most from IT resources improving business processes or helping a colleague with a problem publishing content on Delphi.
I make sure I check email again and deal with anything urgent before I leave the office.