New Hall Cambridge, 7 - 9 July 2003
Presentations
Tuesday, 8th July
13.45 Workshop 3
Jennifer Cox
Performing well
JENNIFER COX is the Library Supply and Data
Manager for London Borough of Bromley, covering acquisitions,
cataloguing, requests and interlibrary loans. She has worked
in both in public and special libraries and has served on
a number of regional committees, including VISCOUNT User
Group, VISCOUNT Policy Group, and ILL Standards Working
Party for London & SE Region. She is currently the Chair
of the FIL Executive Committee, has represented FIL at CONARLS,
is a member of the CILIP Dewey Decimal Committee, and is
actively involved in the future of interlending in London
through the ALCL ILL Review Working Party
Prior to her current post, Jennifer worked
at LASER: The Development & Networking Agency where
she was responsible for the delivery and administration
of LASER’s core services to regional members and a wide
range of customers across the UK. She was also involved
in the final phase of development and rollout of V3.Online.
Synopsis
After discussing and establishing the main
elements and indicators of good performance in interlibrary
loans, the workshop will focus on some of these areas and
the ‘barriers’ that get in the way of delivery. Areas of
discussion will include ease of access, range of material
offered, the speed of supply, costs, management, and customer
satisfaction.
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