Caroline Plaice
Biography
Caroline
began her interest in health libraries through a module on
'medical librarianship' as part of her degree in Aberystwyth. Since
then she has worked as a library assistant at the University of
Wales Combined Training Institute in Cardiff, a large nursing and
allied health professions resource centre, moving to Plymouth as
Nursing Librarian two years later. Following posts as Medical Librarian
and Library Services Manager in Bristol, during which time she completed
a postgraduate Diploma in Management Studies, she was appointed
to her current post of Knowledge Services Manager with North Bristol
NHS Trust in 2000. North Bristol were the first Trust
in the South and West to implement FDI's OLIB 7 Library Management
system and the only Trust to purchase a portal product, ZPORTAL,
also from FDI. Caroline and her co-project manager Hilary Ollerenshaw
launched their system, Knowledge4Health in April 2004. Her professional
interests include project management, marketing of services and
establishing service level agreements.
Abstract - Knowledge4health:
mobilising knowledge for evidence-based healthcare across the health
community
Knowledge 4 health
www.knowledge4health.northbristol.nhs.uk
is a new knowledge management service from North Bristol NHS
Trust, designed to support staff in the delivery of evidence-based
healthcare.
End users can search
across quality information sources, update their clinical knowledge
and Trust internal documents, share knowledge with patients and
implement best practice. The system is underpinned by the
work of information professionals, who select quality collections
for cross-searching and provide optimal conditions for the end user
to mobilise knowledge independently. Mobilisation of knowledge
comes into play when the end user accesses the system, thus empowering
end users and enhancing their self reliance in the use of information
and communications technology.
Knowledge 4 health
supports clinical governance by facilitating evidence-based healthcare,
informed consent for patients and the management of risk.
A second phase of the project will launch public access
to key resources through knowledge 4 health.
In the first phase
of the project, the portal enables users to search across unique
internal North Bristol NHS Trust resources – patient information
leaflets, clinical guidelines and clinical audit summaries, and
also external sources – the South West regional health library catalogue,
the National electronic Library for Health, NHS Direct Online and
Dialog DataStar. For example, the end user seeking to update
their knowledge on hip replacement can search across National Institute
for Clinical Excellence guidelines through NeLH, patient leaflets
on the North Bristol NHS Trust patient leaflet database, health
encyclopaedia articles published on NHS Direct Online, books on
the regional catalogue and journal articles through Dialog DataStar.
This brings together key knowledge resources, which the end user
can compare and contrast, maintaining the currency of their own
knowledge and practice and enabling them to initiate action to update
internal documents where required.
In phase two, we will
expand the range and number of searchable collections and introduce
patient access to selected resources to enable patients to find
the information they need easily and conveniently. Providing
this access will also contribute to the Trust's compliance with
the Freedom of Information Act 2000.
In the oral presentation
we:
·
Introduce North Bristol NHS Trust's new knowledge management
service, Knowledge 4 health
·
Demonstrate how Knowledge 4 health mobilises and
interrelates different categories and types of local and national
clinical and management knowledge, including patient information
·
Highlight benefits for evidence-based healthcare, informed
consent and the management of risk
·
Discuss future developments for Knowledge 4 health
to maximise mobilisation of knowledge for staff, patients and the
public.
This page was last updated on:
6 May, 2004
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