Hilary Ollerenshaw
Biography
Hilary began
her working career in the Industrial Development Organisation of
the Northern Ireland Civil Service, where she held an executive
post after graduating from Queen's University, Belfast, with a BA
Honours degree in Social Anthropology. Through part-time study,
she then gained a postgraduate Diploma in Management Studies.
She took up a higher executive officer post as Senior Caseworker
for the Northern Ireland Police Complaints Board. After a
career break to have her family, Hilary worked in the South Gloucestershire
public library service and in February 2001 graduated with an MSc
in Information and Library Management, with Commendation, from the
University of Bristol. Since March 2001, Hilary has held the
post of Patient Information Manager at North Bristol NHS Trust,
with the remit to develop, implement, manage and review a patient
information strategy for the Trust. Hilary has a particular
interest in the development and application of information and communications
technology solutions to the provision of information services.
Abstract -
Knowledge4health: mobilising knowledge for evidence-based healthcare
across the health community
Knowledge 4 health
www.knowledge4health.northbristol.nhs.uk
is a new knowledge management service from North Bristol NHS
Trust, designed to support staff in the delivery of evidence-based
healthcare.
End users can search across
quality information sources, update their clinical knowledge and
Trust internal documents, share knowledge with patients and implement
best practice. The system is underpinned by the work of information
professionals, who select quality collections for cross-searching
and provide optimal conditions for the end user to mobilise knowledge
independently. Mobilisation of knowledge comes into play
when the end user accesses the system, thus empowering end users
and enhancing their self reliance in the use of information and
communications technology.
Knowledge 4 health
supports clinical governance by facilitating evidence-based healthcare,
informed consent for patients and the management of risk.
A second phase of the project will launch public access
to key resources through knowledge 4 health.
In the first phase of the
project, the portal enables users to search across unique internal
North Bristol NHS Trust resources – patient information leaflets,
clinical guidelines and clinical audit summaries, and also external
sources – the South West regional health library catalogue, the
National electronic Library for Health, NHS Direct Online and Dialog
DataStar. For example, the end user seeking to update their
knowledge on hip replacement can search across National Institute
for Clinical Excellence guidelines through NeLH, patient leaflets
on the North Bristol NHS Trust patient leaflet database, health
encyclopaedia articles published on NHS Direct Online, books on
the regional catalogue and journal articles through Dialog DataStar.
This brings together key knowledge resources, which the end user
can compare and contrast, maintaining the currency of their own
knowledge and practice and enabling them to initiate action to update
internal documents where required.
In phase two, we will expand
the range and number of searchable collections and introduce patient
access to selected resources to enable patients to find the information
they need easily and conveniently. Providing this access
will also contribute to the Trust's compliance with the Freedom
of Information Act 2000.
In the oral presentation
we:
· Introduce
North Bristol NHS Trust's new knowledge management service, Knowledge
4 health
· Demonstrate
how Knowledge 4 health mobilises and interrelates different
categories and types of local and national clinical and management
knowledge, including patient information
· Highlight
benefits for evidence-based healthcare, informed consent and the
management of risk
· Discuss future
developments for Knowledge 4 health to maximise mobilisation
of knowledge for staff, patients and the public.
This page was last updated on:
6 May, 2004
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