Diane Thompson 

Diane has worked in healthcare information since graduation in 1988 as a mature student, with a break of eight years to work in the electricity industry as an information officer. She is currently Library Services Manager for four Primary Care Trusts and is especially interested in effective marketing and promotion of services to remote users.

Abstract

The constant library user: measuring satisfaction in NHS libraries using LibQUAL+

The quality of service and the satisfaction of customers are cornerstones of any library service, and LIBQUAL+ (www.libqual.org) is widely regarded as being in the forefront of assessment tools.

During 2006 the National Library for Health is piloting LIBQUAL+ across 10 organisations, with the aim of assessing the applicability of LIBQUAL within UK healthcare libraries. This presentation will document participants' experiences and explore the suitability of the LibQUAL+ instrument as a measure of customer satisfaction and as a benchmarking tool for health libraries in the UK. 

Presented with John Loy

This page was last updated on: 17 May, 2006