John Loy 

John has worked in healthcare information since the late 1980s, with experience of information services for a range of user groups including midwives, primary care and now mental health services. A particular interest is the development of hybrid services, to help make the best use of professional skills and the ever-expanding range of electronic resources. John is a part of the Evidence Summaries team of the new journal, Evidence Based Library and Information Practice, which launched in March 2006.

Abstract

The constant library user: measuring satisfaction in NHS libraries using LibQUAL+

The quality of service and the satisfaction of customers are cornerstones of any library service, and LIBQUAL+ (www.libqual.org) is widely regarded as being in the forefront of assessment tools.

During 2006 the National Library for Health is piloting LIBQUAL+ across 10 organisations, with the aim of assessing the applicability of LIBQUAL within UK healthcare libraries. This presentation will document participants' experiences and explore the suitability of the LibQUAL+ instrument as a measure of customer satisfaction and as a benchmarking tool for health libraries in the UK. 

Presented with Diane Thompson

This page was last updated on: 17 May, 2006