Biography 

Ben Page is Chairman of the 130 strong Ipsos MORI Social Research Institute, and Managing Director of Ipsos MORI Public Affairs. He joined MORI in 1987 after graduating from Oxford University in 1986. A frequent writer and speaker on research and performance management in the public sector, he has directed hundreds of surveys for UK local and national government and large service providers examining quality of life, service delivery, customer care, communications and the democratic deficit.

Since 1992 he has worked closely with ministers and senior policy makers across government, leading on work for Downing Street, the Cabinet Office, the Home Office, ODPM and the Department of Health, as well as a wide range of local authorities and NHS Trusts.

Named one of the "100 most influential people in the public sector" by the Guardian newspaper, Ben was winner of the 2001 British Market Research Association award and the 2005 MRS medal for the best paper published in the International Journal of Market Research. He is a Commissioner of Architecture and the Built Environment at CABE. He sits on the Editorial Board of the International Journal of Market Research (IJMR), and of INVOLVE, a charity promoting citizen participation. He has one son and likes jazz.

Abstract: Lessons from what surveys tell us about customer satisfaction

As a brief outline to my paper, I will be pulling together some evidence, conclusions and lessons from various surveys that we have done over the recent years.  This will reflect whether satisfaction with libraries is increasing or decreasing.  I will also speak about how this is positioned in relation to Council services as a whole.

This page was last updated on: 5 September, 2006