Biography       

Ben's career focus has been public sector service improvement and customer focus. At PwC, he has worked on stakeholder engagement and communications for procurement and change programmes including:

• The Centre for Procurement Performance at the DfES;
• Birmingham City Council customer service strategy, and change programmes at a number of other local authorities;
• Education shared services;
• Regional centres of excellence;
• The public access programme of the Government of Armenia; and
• Work internally as part of PwC's government and public sector ‘Horizon Scanning' team, and with think-tanks and the DCLG on the future of local government.

Ben has been an integral part of the PwC team working on the national stock procurement project for the MLA, and in the last year has also worked with the London Libraries Development Agency on a feasibility study for single membership across London's public libraries, and as an integral part of the team of PwC consultants offering operational and policy support to library services.

Before joining PwC, he was eGovernment Manager, Adviser to Leader, and a leader of the Customer First project at the London Borough of Hammersmith & Fulham, an ‘Excellent' CPA-rated council.

Abstract: Creating a market of alternative providers and new ways of working for public library services.

The Government's public service reform agenda places commissioning, choice and new ways of working at its core.  How relevant is that agenda to the public library services?  How can these drivers of reform help solve some of the problems facing the service now and in the future?

This page was last updated on: 12 September, 2006