Claire Griffiths

Claire Griffiths is the General Manager of Hounslow. An experienced and highly qualified strategic manager with a proven track record within the public, third and private sectors, Claire not only led the winning bid for the Hounslow contract, but as General Manager since July 2008, she has overall profit and loss responsibility for Hounslow's Libraries, Arts ,Heritage, Parks contracts, with annual turnover of £12 million per annum. Since mobilising the contract, Claire has implemented and managed a change management process to significantly enhance the performance of the Libraries, Arts and Heritage Services in Hounslow, identifying efficiencies and introducing a cultural change programme

Detail session 10

Looking through a new window: Private sector delivery of Libraries

The London Borough of Hounslow is the first local authority to outsource the management of its Libraries to the private sector, as part of the Library, Arts, Heritage and Parks Portfolio. John Laing Integrated Services has been successfully delivering this contract since July 2008, managing 11 libraries across the borough. In this session, Tim Grier and Claire Griffiths will discuss the private sector experience and the benefits this has brought to the delivery of Library services in Hounslow.