The following reading list gives guidance on lone working and aggressive behaviour.
'Being prepared for aggressive behaviour’, by Claire Killen, Library and Information Gazette 5 November 2004
‘Five steps to risk assessment’ HSE, 1998
http://www.hse.gov.uk/pubns/indg163.pdf
'In solitary splendour: lone working in libraries', by Mark Bryant, Library and Information Gazette 12 August 2005
‘Lone Working’, LHC Factsheet, London Hazards Centre, 2000
http://www.lhc.org.uk/members/pubs/factsht/65fact.htm
‘Personal safety at work: guidance for all employees’, Suzy Lamplugh Trust,
London, 1998
Other useful books and videos
http://www.suzylamplugh.org/home/index.shtml
‘Violence at work’, HSE, 2002
http://www.hse.gov.uk/pubns/indg69.pdf
'Working Alone in Safety' HSE, 2002
http://www.hse.gov.uk/pubns/indg73.pdf
‘Working alone: a health and safety guide on lone working for safety representatives’, London, Unison, 2000
http://www.unison.org.uk/acrobat/10943.pdf
The advice team have some examples of lone working policies. Please email advice@cilip.org.uk if you would like to receive copies.
Updated: 28 November 2007