Fiona Emberton

Biography began her career in management training with Marks and Spencer, before moving into the library profession in the early 1980s working both in the UK and Australia.  Her most recent post was Executive Director with the Queensland State Library before she began work as a retail and library consultant.  She now specialises in culture change and leadership development.  Further details can be found at http://bobsbooks.typepad.com/embervision/

Abstract: Business process moves to centre stage

How can Services ensure they get the best possible return on their RFID investment? What implications are there for those responsible for investment, operational management and staffing – as well as library users? What are the implications for staffing, responsibilities and training?

Fiona will investigate how users can get the best possible return on their investment. She will look at the challenges faced in integrating RFID into a library’s core activities.She will sound out a warning on RFID implications for service culture and stagnant processes and considers how to enhance transformation through new leaner ways of working.