Carole Pickaver

Biog: Carole Pickaver is the Head of Library Services at the University of Kent . Carole during her career has been involved in implementing new technologies initially in public libraries and since the late 1980's in academic libraries. Key areas of challenge have involved the interoperability of different systems in order that the end user receives a seemless service delivery where possible, even though there can be a lot of manipulation of data and processes going on behind the scenes! and the steep learning curve staff often have go through to enable them to effectively use the technology.

Abstract: In March 2008 the an outline proposal to implement a new course text collection, managed by RFID technology, was raised at the Templeman Library, University of Kent . A 10 week project period was approved to implement the proposal and be service ready – this presentation is about what happened next and the issues that arose during implementation.