Today’s economic environment poses many challenges to Library and Information Professionals that want to make the best of limited time and resources.
The process improvement (Lean and Six Sigma) techniques covered in this programme will provide a foundation of sound working practices to ensure that Library and Information Professionals fully understand what their customers value, can deliver that value as efficiently as possible, and can free up the talent within their organisations to continue to provide high quality products and services.
By the end of the course participants will have learned a structured approach and a selection of tools for:
- Clarifying customer requirements and business, team or personal deliverables in relation to these
- Identifying and mapping existing internal processes
- Measuring performance and analyzing issues with current processes
- Identifying and evaluating opportunities for improving processes
Participants will have developed individual action plans and measures to follow-up within their organisation.
This course will be of benefit to Library and Information Professionals working in academic, public and private sector organisations that wish to find ways to implement good business practices for making more effective and efficient use of their time, resources and talent.
Please note that no prior knowledge of Lean and Six Sigma is assumed and all jargon will be explained in simple terms.
Elisabeth Goodman
Elisabeth is the Owner and Principal Consultant of RiverRhee Consulting (http://www.riverrhee.com), a consultancy that helps business teams to enhance their effectiveness for greater productivity and improved team morale. She is a trainer, facilitator, one-to-one coach, speaker and writer.
Elisabeth has 25+ years’ experience in the Pharmaceutical Industry where she has held line management and internal training and consultancy roles supporting scientific and business support teams on a global basis.
Elisabeth has a BSc in Biochemistry and an MSc in Information Science. She is accredited in Change Management, in Lean Sigma, and in MBTI (Myers Briggs Type Indicator). She is a member of CILIP (Chartered Institute for Library and Information Professionals), and APM (Association for Project Management).
Sample programme
- Introduction of delegates and of the course
- How to clarify customer requirements and deliverables
- Identifying and mapping existing internal processes
- Measuring performance / analyzing issues with current processes
- Identifying and evaluating opportunities for improving processes
- Development of individual actions plans and closing discussion