In today’s climate, organisations of all sizes and types must capitalise on the information and knowledge they either possess or can obtain if they are to thrive and survive. This requires an effective K&IM framework which embraces leadership, culture, processes, systems and skills. The framework must support the exploitation of information and data, and the tacit knowledge represented in the skills, experience, and insight of their staff and the teams and communities in which they work, share and learn. It must also recognise the importance of the information and knowledge gained through the many partnerships and collaborations in which organisations now routinely engage, including those with their customers and clients. The Knowledge & Information Management Specialist Interest Group is a UK based network of individuals who are working in or interested in Knowledge & Information Management (K&IM).
Where data and information can be recorded or are generated automatically, the disciplines of information management can be applied – to collect, organise, structure, store, manage, and deliver access to data and information so that it can be re-used, analysed, and adapted. Tacit knowledge can to a degree be captured in standards, procedures, techniques and training thus treating it as information and protecting it from loss as organisations restructure and experts move.
However, to ensure that tacit knowledge i.e. the know-how, experience and expertise of individuals which can’t sensibly be documented, is accessible, shared and mobilised, requires different and social approaches: connecting people and teams, fostering the capability of the organisation and its staff to learn from experience, building learning techniques into organisational processes and ensuring a social and learning culture which fosters knowledge re-use, problem solving and the innovation and improvement which the organisation needs.
K&IM approaches are different but must be recognised as needing to be closely intertwined if organisations are to reap the full benefit from their data, information and knowledge assets. This is the stimulus for CILIP’s Knowledge and Information Management Special Interest Group.
We have two sub groups for “Information Services” and “Marketing & Communication” and have two Regional Sections – London and South-East, and East of England, and our Standing Committee for Official Publications (SCOOP). We also aim to collaborate and engage with all other CILIP groups who wish to contribute to this agenda - especially Government Information Group (GIG), UK eInformation Group (UKeIG), Health Libraries Group (HLG) and The Commercial, Legal & Scientific Information Group (CLSIG).