Professional Standards of Service
A report commissioned from Patrick Conway by CILIP and published on 28 May 2008. It investigates whether 10 English public library authorities continue to provide a professional level of service following widely publicised major restructurings each has undertaken and seeks to draw out more general lessons on professionalism and its place in public library services.
Media release
Covering letter from Patrick Conway OBE
Covering letter from Bob McKee
The Conway report - Professional Standards of Service
Appendices to the main report, containing table listing the 10 local authorities covered by the report