Library and Information Research - Volume 27, Number 87, Winter 2003
Special issue on Evaluation of Library and Information Services
1 Guest editorial
John Crawford
3 Group news
4 Notices - Emerald Research Fund Awards 2004 and Erratum
Refereed articles
5 An evaluation of the development of the People’s Network in the North East
Dr. Pat Gannon-Leary, Dr. Linda Banwell and Sandra Parker
17 Performance Indicators and Standards for Polish Research Libraries
Lidia Derfert-Wolf, Ewa Dobrzyñska-Lankosz, Wanda Dziadkiewicz, Miroslaw Górny, Elzbieta Górska, Marek M. Górski, Artur Jazdon, Anna Sokolowska-Gogut and Teresa Wildhardt
Articles
29 Benchmarking user satisfaction in academic libraries – a case study
Sebastian Mundt
38 Evaluating electronic information services: a toolkit for practitioners
Stella Thebridge
47 Short communications
Book reviews
49 OWEN, Tim Buckley Success at the enquiry desk
50 CREASER, Claire (ed) As others see us: benchmarking in practice [LISU Occasional Paper no. 33]
51 GALLACHER, Cathryn Managing Change in Libraries and Information Services
Updated: 02 February 2005