Forthcoming events
A joint event between the University, College and Research Group for Yorkshire and Humberside and the University of Huddersfield
Customer Service Excellence:
“If we don’t take care of our customers, someone else will.”
Friday 5th December, 2008
Are you considering applying for a customer service award or standard?
Are you a current Charter Mark holder and thinking of upgrading to the new Customer Service Excellence award?
If so, then this workshop event is for you! The programme will be particularly relevant to university library services, but would also suit colleagues in other sectors.
Programme
09:45 Coffee
10:00 Welcome
10:10 Why choose CSE? Sue White, Head of Library Services, University of Huddersfield
10:30 Segmentation - group discussions and feedback
11:00 Consultation - group discussions and feedback
11:30 Refreshment break
11:45 Standards - group discussions and feedback
12.15 The evidence and portfolio
12.45 UC&R Yorkshire and Humberside AGM or Tour of refurbished Library and Computing Centre or Continue with lunch
14.00 The role of the Assessor Peter Oldridge, EMQC
15.00 What next – 2 groups: absolute beginners; upgrading from Charter Mark
15.30 Evaluation
Booking form (PDF)
Payment of fee: (£40 per person plus VAT)
Your institution will be invoiced after the event unless you prefer an alternative form of payment.
Please give invoice name and address if different from above.
Cancellations with less than 5 working days notice will be charged at the full rate. Replacements will be accepted.
For any enquiries about payment, and to return your form, please contact:
Helen Coman, Administrative Assistant, Computing and Library Services, University of Huddersfield, Queensgate, Huddersfield, HD1 3DH
Tel: 01484 473679 Fax: 01484 472385 Email: h.e.coman@hud.ac.uk
Bookings will be confirmed by email.
Updated: 04 September 2008