13 May 2008, London
23 October 2008, London
This one-day course will reassure you that there are techniques out there to tackle any enquiry, even if you know nothing about the subject or the information sources available to answer it.
Benefits of attending
With practical group exercises based on real enquiries throughout, the course will guide you through the entire enquiry handling process, from taking the initial enquiry through searching efficiently to finding an answer and deciding what to do if you can’t find one. It will also introduce you to some of the professional information sources that can be used to go one step beyond what your enquirers can do for themselves using the web and search engines.
By the end of the event participants will have:
- practised questioning strategies and techniques to ensure that they really understand what the enquirer wants
- discovered how to analyse enquiries to work out where the final answer can be found
- reviewed some of the professional information sources available to help you get started on a wide range of enquiries
- discussed how to search with maximum efficiency, avoiding common searching pitfalls
- considered what to do if the answer can’t be found
Who should attend?
Anyone new to enquiry work or needing a refresher on the basic techniques. Those looking for a systematic way of tackling enquiries, whatever the subject. Anyone who wants to boost their confidence in dealing with enquirers and finding information.
Programme
| Registration & coffee |
09.15 |
| Start |
09.45 |
| Lunch |
13.00 |
| Close |
16.30 |
- What do you really want?
· Practical: interrogation strategies and questioning techniques
- Getting started
· Practical: imagining the final answer
- Choosing sources and delivery media
· Overview: multipurpose information sources to get you started
- Devising your search strategy
· Practical: determining the best information sources and delivery media for the purpose
- Efficient searching
· Overview: knowing the pitfalls and avoiding them
- Devising your search strategy
· Practical: determining the best information sources and delivery media for the purpose
- Finding an answer
· Practical: putting all the ideas into practice
- What to do if you can’t find the answer
· Overview & practical: managing expectations; negotiating a compromise answer; referral
Places are limited to: 18
Course leader: Tim Buckley Owen
Fees:
CILIP personal members: £220 plus VAT £258.50
CILIP organisation members: £265 plus VAT £311.38
Non members £310 plus VAT £364.25
Updated: 16 July 2008