This two-day course covers the key skills needed when working in a library and information service.
By the end of the course participants will have:
- developed basic enquiry handling skills
- practiced using the Internet to answer enquiries
- explored the key concepts of cataloguing and classification
- learned about the policies and procedures required for library management
- looked at how library and information services can be promoted
- learned how to evaluate and review their own performance
- learned about career development planning
Who should attend?
Anybody who is new to library or information work, and anyone returning to library and information work after a career break who would benefit from a refresher course. Also suitable for those who need to set up a library from scratch or who have information / library management as a part of a broader administrative role.
Special notes: this course is not suitable for anyone with, or studying for, a professional library qualification.
Programme
Day 1
- Understanding your role
- Reference enquiries and strategies for answering them
- Key reference sources
- Using the Internet to answer reference enquiries
- Keeping order: controlled language indexing and thesaurus construction
- Keeping order: the basics of cataloguing and classification (continued)
Day 2
- Keeping order: library databases
- Keeping order: policies and procedures
- Promoting the library service
- Induction and training for library users
- Dealing with difficult users
- Managing your time
- Evaluating your own performance and career development planning
Places are limited to: 20
DAY ONE
9.15 Registration & coffee - 9.45 Start - 12.45 Lunch - 4.30 Close
DAY TWO
9.15 Regroup & coffee - 9.45 Start - 12.30 Lunch - 4.30 Close
Course leader: Kathy Roddy
Fees
CILIP personal members: £330 plus VAT £387.75
CILIP organisation members: £395 plus VAT £464.13
Non members: £460 plus VAT £540.50
CILIP unwaged members: £60 plus VAT £70.50