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A practical one-day workshop for all library and information staff who have some experience of supervising others and wish to develop their skills.
Benefits from attending
Participants will reflect on the effectiveness of their communication and use practical feedback models to improve their supervision of others.
By the end of the course participants will be able to:
- use assertive communication techniques to deal with difficult situations
- give praise and criticism in an assertive, clear, behaviour based way
- plan and deliver feedback and to recognise the impact of receiving feedback
- adopt a coaching approach to develop staff skills and solve problems with staff
Who should attend?
Those who are already familiar with basic supervision skills and/or those who have previously attended CILIP’s Supervisory Skills workshop. Without knowing the true content of the programme it may be useful for participants to attend the assertiveness programme as well
Special notes: prior to attendance, participants should identify a personal case study where they have found it difficult or impossible to improve an individual’s performance. They will be asked to work on this case during the day.
Programme
- Session 1: relationship awareness
Our relationships within the working environment
The self-disclosure model
Communicating assertively
- Session 2: delivering messages
What a manager may comment on
Practice speaking in behaviour terms
Three stage model of giving feedback
Practice delivering feedback
What is a coaching approach?
Benefits of adopting this style
Coaching skills
A coaching model to problem solve and develop an individual’s skills
- Session 4: practical application
Practical coaching exercises to develop the skills required
Places are limited to: 16
9.15 Registration and coffee - 12.45 Lunch - 4.45 Close
Course leader: Julie Hogbin
Fees
CILIP personal members: £215 plus VAT £252.63
CILIP organisation members: £260 plus VAT £305.50
Non members: £300 plus VAT £352.50
Updated: 28 May 2008