Assertiveness for managers

This event has now passed.

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• Alternatively if you have a number of staff who would like to attend, you can always enquire about our Onsite training.

Today’s working environment puts an increasing emphasis on the personal credibility of individual managers.

Expected to work productively with a wide range of people and situations, library and information managers undertake a challenging range of problems and tasks. This workshop sets out to support participants’ effectiveness as managers by arming them with an essential toolkit of knowledge and techniques.

Benefits from attending
Participants will reflect on their approach to management and build confidence in their abilities. They will be encouraged to assess their behaviour in a confidential environment and will be introduced to a range of useful techniques and explore how they can be used in different circumstances.

By the end of the event participants will have: 

• explored the use of assertiveness in management to help them to feel more confident in their work 
• assessed their own behaviour in a variety of circumstances 
• considered practical techniques for motivating staff, delegating a difficult or unpleasant task, handling difficult colleagues and customers, dealing with aggressive behaviour and resolving conflict 
• exchanged ideas and approaches in a supportive and confidential environment

Who should attend?
This workshop is for practicing managers who would like to increase their confidence when dealing with staff, colleagues and customers 

Programme  

• Assertiveness: an essential skill for managers at all levels

• Specific skills 1

• Specific skills 2

• Resolving conflict