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Performance measurement and management is an essential library management activity to ensure effective and efficient use of resources. There are many tools and techniques available to help the library manager undertake this process. Increasingly, the balanced scorecard is being employed by libraries as a key tool to support this activity.
Benefits of attending
This brand new course will give attendees an understanding of the balanced scorecard and its application to their performance measurement and management activities.
By the end of the course participants will:
- a thorough understanding, with examples, of the balanced scorecard and its associated strategy mapping activity
- considered the application of the tools and techniques to their library context
- devised a basic balanced scorecard process for their own library service
Who should attend?
Senior library and information staff from any sector of the profession who have responsibility for performance measurement and management
Special notes: participants should expect to contribute to a number of practical exercises during the day.
Programme
-
| Registration & coffee |
09.15 |
| Start |
09.45 |
| Lunch |
12.30 |
| Close |
16.30 |
What is the balanced scorecard and why is it useful?
- The Strategy Map
- Managing the Scorecard
- Creating your own library balanced scorecard template
Places are limited to:
Workshop leader: Terry Kendrick
Fees
CILIP personal members: £240 plus VAT £282.00
CILIP organisation members: £290 plus VAT £340.75
Non members: £340 plus VAT £399.50
Updated: 26 September 2008