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Roving has recently been adopted by a number of library and information services. The process can help your library service become more proactive, providing point of use assistance to users wherever they are.
Libraries who have adopted roving have found that it increases user and staff satisfaction, helps to reduce problems and enables them to reach the ‘hidden customer’, i.e. those who may be reluctant to leave their work space or hesitant to ask for help.
Benefits of attending
This intensive one-day course will give an introduction to the concept of roving and provide participants with practical ideas and examples to help them to develop roving in their own services.
By the end of the course participants will have:
- considered the use of roving in developing responsive library services
- identified practical considerations such as designing flexible space, providng support for library staff and managing users’ expectations
- explored practical ways to train and support staff
- exchanged ideas and experience
- developed an initial action plan
Who should attend?
Designed for library and information managers who are interested in developing proactive library services and who want to learn more about how roving works.
Programme
- Roving: What it means and how it can improve services to library users. Practical exercise and discussion
- Delivering library services for the 21st Century - Jenny Salisbury, Strategic Manager, Essex Libraries
- The De Montfort experience - Case study, Richard Partridge, Public Services Manager, DMU
- Dealing with difficult and sensitive situations, practical exercise and discussion
- Action planning session
Places are limited to:
9.15 Registration & coffee - 1.00 Lunch - 4.30 Close
Course Leader: Beryl Morris
Fees:
CILIP personal members: £220 plus VAT £258.50
CILIP organisation members: £265 plus VAT £311.38
Non members: £310 plus VAT £364.25
Updated: 22 May 2008