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How good is your library? How can you measure the impact you make?
Designed for library services managers, this one-day course will help you move beyond performance indicators to see the effectiveness of your library or information service. The day will help participants get to grips with evaluating service impact, incorporating this effort into the overall service monitoring and evaluation process, and learn how to put the evidence of success across in convincing ways.
Benefits of attending
By the end of the course participants will have:
- considered the main differences between monitoring efficiency and evaluating impact and their consequences for evidence gathering
- explored the main stages in evaluating service impact examined how to incorporate impact evaluation into their ways of working
- focused on issues in presenting impact evidence effectively for different purposes.
Who should attend?
Library and information service managers in any work environment who are responsible for evaluating services or considering how to do so.
Programme
Impact as a slippery concept
- What impact can the library or information service have?
Impact on what? (How far can you reach?)
Frameworks from recent research
- Some issues in evaluating impact
What is really changing?
How do you know?
- How can you tell that you are making a difference?
Finding useful impact indicators
Why are you doing it?
Collecting the evidence
- Building impact into what we do
Where to start?
The planning cycle
- Getting the messages across
Organising the evidence
Bringing the recipients on board
Places are limited to: 24
9.30 Registration and coffee - 12.45 Lunch - 4.30 Close
Course leader: David Streatfield
Fees
CILIP personal members: £220 plus VAT £258.50
CILIP organisation members: £265 plus VAT £311.38
Non members: £310 plus VAT £364.25
Updated: 28 May 2008