Answering enquiries successfully

Suitable for staff in libraries and information services providing a reference enquiry service face-to-face, on the phone or on-line.

•What does the enquirer really want?
•Understanding the question
•Sources of information
•Efficient searching
•What to do if you can't find an answer

Tim Buckley Owen is an independent information industry commentator, with over 35 years’ experience in the information profession. His career has encompassed information management, writing, editing, training, government policy advice and corporate media & marketing. He is the author of Success at the Enquiry Desk, Facet Publishing

SINTO members £60 + VAT. Non-members £70 + VAT