Enhancing customers' experience using social media

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Fri, 11th Dec 2015 - 10:00am to 2:00pm

ARLG East Midlands are pleased to announce that we are now taking bookings for our next event, a half day workshop on Enhancing customers' experience using social media led by  the renowned trainer Lisa Jeskins.  Details are below - we hope you will join us in Loughborough for what we know will be an informative and enjoyable morning.

Date & time: Friday 11th December, 2015, 10am-1pm (registration from 9.30am, lunch will be available between 1-2pm).
Venue: Loughborough University Library, Loughborough University. (Free parking available on campus; buses to campus run regularly from the train station).
Cost: £50 ARLG or CILIP members and £60 for non-members, inc VAT. 
Booking deadline: Wed. 2nd December 2015
Target audience: Those working in FE and HE libraries; staff from other library sectors are however welcome to attend.

Content: This workshop will introduce participants to a range of social media tools and explore how they can be used to enhance their customers' experience. No previous experience of using these tools is required. Prior to the session you will be sent a pre-course questionnaire and instructions on setting up a Twitter account.

By the end of the workshop, participants will have

  • discussed how customers (users, clients) want to be treated
  • examined a number of social media tools
  • explored ways in which these social media tools can be used to engage with users and meet customer needs
  • considered the strengths and challenges of social media in this context.

Feedback from participants at previous Improving customers' experience using social media training days includes:

“The range of different social media applications covered was great and went beyond just Facebook and Twitter. Was interesting to see how they could be used by different institutions."

"The training session was excellent. I not only enjoyed it but came out with more knowledge and ideas than I was probably expecting. By far one of the most useful training sessions I have had on social media and new technologies."

How to book: Email Sharon Reid at s.d.reid@lboro.ac.uk (01509 222403) with your name, job title, employer, ARLG or CILIP membership no. (if applicable), address for invoicing and details of any special dietary or access requirements before 4th December 2015. Please note that if you cancel your booking on or after Thursday 3rd December or book and are unable to attend on the day, and are unable to send a substitute in your place, you will be charged the full price.

Address for invoicing: ARLG East Midlands, c/o Katie Fraser. (ARLG Treasurer), Senior Librarian (Faculties of Engineering and Science), Libraries, Research and Learning Resources, George Green Library, University of Nottingham, University Park, Nottingham, NG7 2RD. T: 0115 95 13247 │ E: katie.fraser@nottingham.ac.uk

Speakers

  • Photo of Lisa Jeskins

    Lisa Jeskins

    Lisa Jeskins is a freelance consultant who specialises in providing high quality, engaging training. She loves to create interactive and memorable learning. She has previously worked with ASLIB, the British Library, University of Leeds Library, The University of Manchester Library, Libraries, Research and Learning Resources at The University of Nottingham and with a number of NHS library staff from across the North-West.

Loughborough University Library

Epinal Way
LE11 3TU Loughborough

United Kingdom

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