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UKeiG CPD: Advanced Knowledge Management: Strategy & Digital Implementation
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UKeiG CPD: Advanced Knowledge Management: Strategy & Digital Implementation

Advanced Knowledge Management: Strategy & Digital Implementation

When: Thursday 28th November 2019
9.30 a.m. to 4.30 p.m.
7 Ridgmount Stree
London WC1E 7AE
United Kingdom
Presenter: Dion Lindsay
Contact: Gary Horrocks

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UKeiG CPD Course: Advanced Knowledge Management: Strategy & Digital Implementation  

Thursday, 28 November 2019 - 9:30am to 4:30pm


This advanced course explores KM strategic planning and how to implement KM platforms effectively in the digital workplace. It mixes a little theory with case studies and current issues to help you to articulate an organisational business plan to champion and start you on the road to a pervasive and successful KM culture in your organisation.

It assumes a basic understanding of types of Knowledge Management (a booklet on the essentials will be available before the course) and emphasises the enterprise-level implications of KM.

It is a more advanced course than Dion’s popular “Practical KM for Information Professionals” 

Who should attend?

  • KM practitioners and managers who want to take their skills and knowledge to the next level
  • Senior managers with responsibility for knowledge mobilisation and sharing initiatives who need an enterprise-centric view of KM
  • Information managers who are considering developing their services into the KM space
  • Senior professional services staff outside of library and information services (IT, Finance, Communications, HR, for example) who require a strategic overview of KM implementation issues

(This is a companion course to UKeiG's Pratical Knowledge Management Course, which is also delivered by Dion Lindsay. The next iteration of the Practical KM course will be in 2020.)

Previous delegate feedback

Invaluable course. A day well spent.”

Incredibly useful – so many interesting themes emerged. Practical examples, good pace. Excellent discussions with colleagues.”

“An excellent mix of practical and theoretical."

Course outline and topics

While KM theory is embedded in human behaviour, successful implementation is increasingly related to the pressures on organisations to thrive in a complex and demanding digital environment. Successful knowledge managers must be able to address:

  • The human-behaviour perspective (improving staff engagement, encouraging knowledge sharing, signposting skills and attributes)
  • The digital present and future of KM platforms alongside an understanding of issues like big data and the prospect of artificial intelligence

This course, led by a KM consultant and trainer with understanding of how KM is currently being developed in the workplace, will show you how to plan strategically and implement modern Knowledge Management for your organisation. Topics covered include:

  • Strategic principles of Knowledge Management
  • KM software, platforms and systems
  • Current KM issues such as BS 30401, maturity models and risks to KM units
  • Organisational learning and the role of knowledge in decision making
  • The relationship between artificial intelligence and big data techniques alongside knowledge management

By the end of the course you will be able:

  • Assess the work environment in which your KM strategy needs to thrive
  • Appraise and critique marketing material for current KM platforms and applications
  • Judge the feasibility and “stickability” of KM pilots, programmes and projects
  • Measure the progress of KM initiatives against expectations and realistic objectives
  • Partner with IT and Communications departments for win-win strategies
  • Assess your KM plans against a variety of case studies and current developments

Related knowledge and skills (See PSKB categories)

This course supports the following broad elements of CILIP’s PKSB

Organising Knowledge & Information - Knowledge & Information Management - Leadership & Advocacy - Strategy, Planning & Management - Customer Focus, Service Design & Marketing - IT & Communication


Dion Lindsay


Dion Lindsay has a wealth of case studies and lessons from knowledge management initiatives. He has designed and implemented effective KM and IM strategies for major charities, regulatory bodies and membership organisations, and runs inhouse training courses in the public sector.

His expertise in running workshops will ensure you leave with KM plans and ambitions you believe in and can sell to your fund-holders and practitioners alike.

He is an author of books on Business Intelligence and Social Media Governance, and writes for Refer and eLucidate on KM topics. 

Ticket Information

Cost (including lunch, refreshments and course documentation): UKeiG/CILIP members £180 + VAT; others £220 + VAT. Credit and dedbit cards are the preferred method of payment, or you can request an invoice using the online booking form. 

UKeiG accepts bookings through the 'Book Now' link provided on this page. If you request an invoice online one will be emailed to you in advance of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

A cancellation fee of £25.00 + VAT is payable.

UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. We advise all delegates not to make any firm travel arrangements until we have contacted to you with further details of the event. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

UKeiG reserves the right to make changes to the programme. 

If you require information about booking and payment please contact Gary Horrocks at Credit and debit cards are the preferred method of payment. If you require an invoice (with a purchase order number) please contact Gary to reserve a place in the first instance.
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Venue Details

CILIP Head Office

7 Ridgmount Street

London WC1E 7AE








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