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Volunteering: What's Involved?
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Volunteering: What's Involved?

When: 20/11/2019
Where: The Glass Box
Taunton Library
Paul Street
Taunton, Somerset  TA1 3XZ
United Kingdom
Contact: Valerie Bearne

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Volunteering: What's Involved?

Wednesday 20 November 2019 10:00-16:15

The Glass Box, Taunton Library

Join CILIP South West for a day-programme addressing the key issues associated with the use of volunteering in library services.

Course aims: 


  • To provide a brief introduction to the new CILIP Volunteering Hub, and explore ways in which we can work with volunteers.

  • To explore how to decide whether volunteers are the answer.

  • To examine the ways in which libraries work with volunteers – to include, for example, roles and responsibilities, terminology and practical examples.

  • To share experiences of, and ideas for, working with volunteers in different types of library and information services.

  • To outline best-practice in working with volunteers.

  • To consider how we can ensure that an understanding of equality and diversity is built into all parts of the volunteering process.





Tea, coffee and refreshments on arrival


10:00 Welcome and introductions

10:15 The context for working with volunteers: an introduction to the CILIP Volunteering Hub; Paul Caton, CILIP Relationship Manager

11:00 What issues do we need to consider? Discussion groups to gather practical issues

11:30 Volunteering: What can it offer you? Sue Dunmore (Chief Executive Officer, Volunteer Centre Swindon)

12:30 Lunch

13:30 Recap of morning

13:40 Practicalities: Working with different kinds of volunteers, and what that requires

  • Iain Harris (Work Club Coordinator, Libraries Unlimited) – volunteers at a work club
  • Pete Waterman (Access and Volunteer Development Manager, Wiltshire Libraries) – volunteers and the Summer Reading Challenge
  • Jolanta Peters (Research & Library Services Manager (HE), Bridgwater & Taunton College) – volunteers and the Conversation Café

14:45 Practicalities Workshop

  • Carolyn Kennedy (Area Manager (North), Wiltshire Libraries) will lead a workshop on the practicalities of engaging with volunteers in libraries

15:45 Feedback of highlights/drawing together good practice

16:15 Close of course




Prices include VAT, where applicable.


CILIP non-members: £40.00

CILIP members: £35.00 





Note: CILIP CDEG members will received subsidised places. Please apply the discount code with which you have been provided.


Invoices may be post-dated to 07/04/20 by prior agreement only. 


Early bird bookings paid on or before 10/10/19 may deduct £5 per person.



Cancellation Policy


Cancellations received less than 10 working days before the start of the course/event will be subject to the full fee. There will be no refunds for non-attendance. Substitutions may be made at any time.  If CILIP South West has to cancel the event, liability shall be limited to a full refund of any event fees paid only. CILIP will not refund any travel or accommodation costs associated with the cancellation of an event. 


Lunch and Refreshments


As we aim to keep costs to a minimum, you will need to bring your own food and drinks, or buy something in Taunton Library café. You will also have time during the lunch break to explore the many outlets in the town centre, should you wish. 




The Glass Box is on the ground floor at the entrance to Taunton Library.  Toilets are also on the ground floor. 




Taunton railway station is about 15 minutes’ walk to Taunton Library, with a taxi service available if needed.  There is a multi-storey car park next door to the library. 




You may request a certificate, towards qualifying or revalidation.  If you also submit a report of the visit to CILIP SW for publication, this will be reflected in your certificate. Photography is encouraged for reports. 


Is this seminar for me?


This seminar will suit any librarian or information professional already working with volunteers, or considering the use of volunteers in order to continue to meet the needs of their services. These will include public libraries, academic, health or any special libraries.   


The seminar’s experts are familiar with the practicalities of the various challenges of working with volunteers, including updating, extending and improving services.  


The day offers the opportunity to network with, learn from, and share knowledge and experience with other attendees, as well as to explore solutions to particular problems 


To book, click the link below and follow the instructions to select your ticket 


If you have any difficulties booking, or if you have any queries about the event, contact event organiser Val Bearne:

  •  Email
  • Landline 01626 684526 
  • Mobile 07977 901944

Book now

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