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POSTPONED - UKeiG CPD: Advanced Knowledge Management: Strategy & Digital Implementation
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POSTPONED - UKeiG CPD: Advanced Knowledge Management: Strategy & Digital Implementation

POSTPONED - UKeiG CPD: Advanced Knowledge Management: Strategy & Digital Implementation

When: Thursday 23rd April 2020
9.30 a.m. to 4.30 p.m.
7 Ridgmount Stree
London WC1E 7AE
United Kingdom
Presenter: Dion Lindsay
Contact: Gary Horrocks

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UKeiG CPD Course: Advanced Knowledge Management: Strategy & Digital Implementation  

Thursday, 23rd April 2020 - Sorry POSTPONED - to be rearrange later in the year

This advanced course explores in depth KM strategic planning and how to implement KM platforms effectively in the digital workplace. It will help you to articulate an organisational business plan to champion and start you on the road to a pervasive and successful KM culture in your organisation. It emphasises the more enterprise-level implications of Knowledge Management, and is a more advanced course than Dion’s popular “Practical KM for Information Professionals”.

Who should attend?

  • KM practitioners and managers who want to take their skills and knowledge to the next level.
  • Senior managers with responsibility for knowledge mobilisation and sharing initiatives who need an enterprise-centric view of KM
  • Senior professional services staff outside of library and information services (eg IT, Finance, Communications, HR) who require a strategic overview of KM implementation issues

(This is a companion course to UKeiG's Pratical Knowledge Management Course, which is also delivered by Dion Lindsay. The next iteration of the Practical KM course is 7th May 2019.)

Previous delegate feedback

Invaluable course. A day well spent.”

Incredibly useful – so many interesting themes emerged. Practical examples, good pace. Excellent discussions with colleagues.”

“An excellent mix of practical and theoretical."

Course outline and topics

While KM theory is embedded in human behaviour, successful implementation is increasingly related to the pressures on organisations to thrive in an increasingly complex and demanding digital environment. Successful knowledge managers must be able to address:

the digital present and future of KM platforms alongside an understanding of issues like big data and the prospect of artificial intelligence

The human-behaviour perspective (improving staff engagement, encouraging knowledge sharing, signposting skills and attributes)

Topics covered include:

  •  Knowledge Management principles and standards
  •  KM software, platforms and systems
  •  Types of KM strategies and maturity models
  •  Organisational learning and the role of knowledge in decision making
  •  Communities – for customers, suppliers and the organisation

By the end of the course you will be able to:

  •  Assess the work environment in which your KM strategy will need to thrive
  • Appraise and critique marketing material for current KM platforms and applications
  •  Judge the feasibility and “stickability” of KM pilots, programmes and projects
  •  Measure the progress of KM initiatives against expectations and realistic objectives
  • Partner with IT and Communications departments for win-win strategies


Dion Lindsay


Dion Lindsay has a wealth of case studies and lessons from KM strategies and practice designed for rapidly expanding and ambitious enterprises, and is experienced in growing KM programmes both from scratch and from Library and Information Units. He has designed and implemented effective KM and IM strategies for major charities (Amnesty International, Macmillan Cancer Relief) and regulatory bodies and membership organisations (General Social Care Council, International Bureau for Fiscal Documentation). The author of books on Business Intelligence and Social Media Governance he designs KM strategies and programmes which engage stakeholders and staff, with demonstrable results. His expertise in running workshops will ensure you leave with KM plans and ambitions you believe in and can sell to your fund-holders and practitioners alike.

Ticket Information

Cost (including lunch, refreshments and course documentation): UKeiG/CILIP members £180 + VAT; others £220 + VAT. Credit and dedbit cards are the preferred method of payment, or you can request an invoice using the online booking form. 

UKeiG accepts bookings through the 'Book Now' link provided on this page. If you request an invoice online one will be emailed to you in advance of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

A cancellation fee of £25.00 + VAT is payable.

UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. We advise all delegates not to make any firm travel arrangements until we have contacted to you with further details of the event. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

UKeiG reserves the right to make changes to the programme. 

If you require information about booking and payment please contact Gary Horrocks at
Book now


Venue Details

CILIP Head Office

7 Ridgmount Street

London WC1E 7AE








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