Delivering a Patient Information Service (a CILIP Health Libraries Group and Patient Information Forum event)

Tue, 17th Oct 2017 - 10:00am to 3:30pm

Programme

The aim of this event is to provide guidance to library staff who may be expanding their services to include patient information, in addition to the service they currently provide for staff.

 

10.00 - 10.30 Registration and coffee

10.30 - 10.45 Welcome and introduction

  • Sarah Hennessy - Co-Chair, CILIP Health Libraries Group

10.45 - 11.15 Making a difference - the benefits and value of providing high-quality health information

  • Nicole Naylor – Joint Head of Operations, Patient Information Forum

11.15 - 11.45 What are your concerns?

Discussion session

11.45 - 12.05 Refreshment break and speed networking

12.05 - 1.00 Learning from others - implementing innovative ways to give patients access to your information

  • Theresa Sullivan - Macmillan Patient Information Lead, Mount Vernon Cancer Centre and Lynda Jackson Macmillan Centre
  • Holly Case - Outreach Librarian, Surrey & Sussex Healthcare NHS Trust 

 

1.00 - 1.45 LUNCH

 

1.45 - 2.45 Managing challenging enquiries

  • Wendy Marchant - Macmillan Cancer Information & Support Specialist, Macmillan Mobile Cancer Information & Support Service
  • Deena Maggs - Head of Information and Knowledge Services, The King's Fund

2.45 - 3.15 What is high quality health information and where do you find it?

  • Nicole Naylor – Joint Head of Operations, Patient Information Forum

3.15-3.30 Sum up and close

  • Sarah Hennessy - Co-Chair, CILIP Health Libraries Group

CILIP

7 Ridgmount Street
WC1E 7AE London

United Kingdom

Contact Details

Lesley Allen

Cost

  • The event is free to attend. But please note, as spaces are limited, for 'no-shows' or where cancellation is made with less than 72 hours notice, a £45+VAT fee will be payable. No fee will be payable if a colleague attends in your place.