Making the most of your time and resources

The process improvement (Lean Six Sigma) techniques covered in this programme will provide a foundation of sound working practices to ensure that Library and Information Professionals fully understand what their customers value, can deliver that value as efficiently as possible, and can free up the talent within their organisations to continue to provide high quality products and services.

Learning outcomes

Today’s economic environment poses many challenges to Library and Information Professionals that want to make the best of limited time and resources. By the end of the course participants will have learned a structured approach and a selection of tools for:

  • Clarifying customer requirements and business, team or personal deliverables in relation to these.
  • Identifying and mapping existing internal processes.
  • Measuring performance and analyzing issues with current processes.
  • Identifying and evaluating opportunities for improving processes.

Participants will have developed individual action plans and measures to follow-up within their organisation. This course will be of benefit to library and information professionals working in academic, public and private sector organisations that wish to find ways to implement good business practices for making more effective and efficient use of their time, resources and talent. Please note that no prior knowledge of Lean and Six Sigma is assumed and all jargon will be explained in simple terms.

Sample programme

  • Introduction of delegates and of the course.
  • How to clarify customer requirements and deliverables.
  • Identifying and mapping existing internal processes.
  • Measuring performance / analyzing issues with current processes.
  • Identifying and evaluating opportunities for improving processes.
  • Development of individual actions plans and closing discussion.

Related knowledge and skills

About the trainer

Elisabeth Goodman

Photo of Elisabeth Goodman

Elisabeth Goodman (BSc Biochemistry, MSc Information Science) has 25+ years experience in Information Management and Business Consulting in Pharmaceutical R&D.  She co-led SmithKline Beecham Information Management’s organisational Knowledge Management strategy and later joined an internal GSK business consulting team to foster knowledge working within the team and more widely.  Elisabeth now runs RiverRhee Consulting, whose primary aim is to create exceptional managers and teams.