We are delighted that Rachel Smith from Durham University has won the PPRG bursary place to attend CILIP conference 2015.
Rachel's competition submission outlined her plans to run a multi-channel campaign in Autumn 2015 to gain student feedback, as existing channels are starting to fail. The Library also wants to join up its approach to capturing front line service comments, complaints and compliments with the University's Computing and Information Services (CIS) department. New methods will include quick polls on the Library VLE tab, physical poll boxes at library service points, post it note walls, introducing new joint comment cards, a face to face engagement event and an infographic capturing the results to let students know how the library team will respond to the feedback they receive. Rachel also had some great ideas about what she could do if resources and practical considerations were no object, including installing a video diary booth inside the Bill Bryson Library so students can tell us their rants, Big Brother style!
Rachel works as Communications and Marketing Officer for Durham University Library and Heritage Collections. She is responsible for marketing Durham's five University libraries, archives and special collections, galleries, museums and Castle tours. The Library won a Silver Award at the PPRG Marketing Excellence Awards in 2010 for Library 24/7 and Rachel jointly wrote the winning application. Alongside student engagement work for the forthcoming revision period, Rachel is currently leading on regional marketing for Palace Green Library's summer 2015 exhibition, Magna Carta and the Changing Face of Revolt.
She will be tweeting throughout the conference @rachelalmost. She will also write a short report after the conference highlighting the most valuable and interesting things she has learned for the benefit of other PPRG members who are unable to attend.
We are very thankful to CILIP for offering this bursary place to the PPRG.