This course will provide an introduction to the basic principles of search usability with a focus on the development of faceted navigation schemes that deliver both search effectiveness and user satisfaction.
Who should attend?
Intranet/web managers, information architects, search specialists, developers and managers of search projects, or anyone who either has implemented or is planning to implement a search application and wants to maximise the usability and effectiveness of their investment.
Feedback from previous workshop
“Really useful, informative”
“One of the best courses I’ve attended”
CILIP’s Professional Knowledge and Skills Base (PKSB)
1. Organising knowledge and information: 1.3 Classification schemes and taxonomies
3. Using and exploiting knowledge and information: 3.2 Understanding information seeking behaviour
Faceted search offers tremendous potential for transforming the search experience. It provides a flexible framework that can satisfy a wide variety of user needs, from simple fact retrieval to complex exploratory search. It is now the dominant interaction paradigm for most library sites and is being increasingly applied to a wide range of search applications
However, with this power comes a challenge: what kinds of categorisation schemes are effective and how should we use them to support search and navigation? Above all, how can we deliver search applications that address a growing range of user needs without compromising usability?
The course will include both presentations and group work to enable delegates to analyse, evaluate and improve the effectiveness of search applications within their own organisation.
- Explore the fundamental concepts of Human-Centred Design for information search and discovery
- Learn how to differentiate between various types of search behaviour: known-item, exploratory, lookup, learning, investigation, etc.
- Understand the dimensions of search usability and how to apply them to different user contexts
- Study the basic principles of faceted classification and how to use them to deliver effective search and navigation experiences
Tony Russell-Rose is Director of UXLabs, a UX research and design consultancy specialising in complex search and information access applications. He was Manager of User Experience at Endeca and editor of the Endeca UI Design Pattern Library, an online resource dedicated to best practice in the design of search and discovery experiences. Prior to this he was technical lead at Reuters, specialising in advanced user interfaces for information access and search. information retrieval. Tony holds a PhD in human-computer interaction, an MSc in cognitive psychology and a first degree in engineering, majoring in human factors. He holds the position of Honorary Visiting Fellow at the Centre for Interactive Systems Research, City University, London.