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UKeiG CPD: Practical Knowledge Management for Information Professionals
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UKeiG CPD: Practical Knowledge Management for Information Professionals

When: Tuesday 7th May 2019
From 9:30 AM until 4:30 PM
Where: CILIP Headquarters, London
7 Ridgmount Street
London WC1E 7AE
United Kingdom
Presenter: Dion Lindsay
Contact: Gary Horrocks

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UKeiG CPD Course: Practical Knowledge Management for Information Professionals 

Tuesday, 7 May 2019 - 9:30am to 4:30pm 

Demonstrate the value of Knowledge Management in your organisation and implement effective techniques.

Who should attend?

  • Information Managers and staff who are planning or contemplating taking up KM as a key area of services for their library or information unit.
  • Information Professionals who see the need for a robust understanding of KM for their professional development
  • Information Managers in organisations preparing to embrace KM

(This is a companion course to UKeiG's Advanced Knowledge Management: Strategy and Digital Implementation, which is also delivered by Dion Lindsay, aimed at experienced knowledge managers as well as senior service managers who need a strategic overview of KM implementation issues. The next iteration of the Advanced KM course is 7th September 2018.)

Previous delegate feedback

“Interactive, responsive, lively.”

“Hugely informative introduction to a complex subject.”

“An excellent mix of practical and theoretical."

Course outline and topics

Do you want to find out how to actually "do" effective KM? Do you need to know how to convince senior management that managing knowledge will bring real benefits? Then this practical course - based on extensive, real-life case studies - is a must!

Effectively managed knowledge is one of the greatest resources modern organisations possess – and information professionals, with their expertise and understanding of their organisation’s working needs, are well positioned to take the lead.

The concepts and theories of Knowledge Management (KM) are essential when interacting with senior management and other key stakeholders but doing KM is intensely practical. Knowledge Managers must find out what will work for their organisation and discovering new ways to engage work colleagues will be challenging and fun.

Topics covered include:

  •  How to decide the most appropriate KM initiative(s)
  •  Designing your own KM development strategy – big bang or soft launch?
  •  Selling KM to your users, managers and sponsors
  •  Relating KM to your information services and the digital workplace
  •  Quick wins – discussions and case studies
  •  Developing your thinking about KM

By the end of the course you will be able to:

  •  Think practically about how KM fits your role and your organisation
  •  Talk authoritatively and relevantly to your champions and stakeholders
  •  Design KM quick wins to demonstrate its value to your organisation
  •  Contribute to the design of KM strategies
  •  Use KM accelerators and avoid some of the pitfalls of KM


Dion Lindsay


Dion Lindsay has a wealth of case studies and lessons from KM strategies and practice designed for rapidly expanding and ambitious enterprises, and is experienced in growing KM programmes both from scratch and from Library and Information Units. He has designed and implemented effective KM and IM strategies for major charities (Amnesty International, Macmillan Cancer Relief) and regulatory bodies and membership organisations (General Social Care Council, International Bureau for Fiscal Documentation). The author of books on Business Intelligence and Social Media Governance he designs KM strategies and programmes which engage stakeholders and staff, with demonstrable results. His expertise in running workshops will ensure you leave with KM plans and ambitions you believe in and can sell to your fund-holders and practitioners alike.

Ticket Information

Cost (including lunch, refreshments and course documentation): UKeiG/CILIP members £180 + VAT; others £220 + VAT. Credit and dedbit cards are the preferred method of payment, or you can request an invoice using the online booking form. 

UKeiG accepts bookings through the 'Book Now' link provided on this page. If you request an invoice online one will be emailed to you in advance of the course. Cancellations received less than 7 working days before the start of the course will be subject to the full fee. For non-attendance at a course there will be no refunds and the full fee will be payable. Substitutions may be made at any time without additional cost.

A cancellation fee of £25.00 + VAT is payable.

UKeiG reserves the right to cancel a course if insufficient bookings have been received. Delegates will be offered an alternative date or a full refund of the course fee. We advise all delegates not to make any firm travel arrangements until we have contacted to you with further details of the event. UKeiG will not be liable for any consequential loss of travel or accommodation fees due to cancellation of the course.

UKeiG reserves the right to make changes to the programme. 

If you require information about booking and payment please contact Gary Horrocks at


Venue Details

CILIP Head Office

7 Ridgmount Street

London WC1E 7AE








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