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K&IM Matters: From AI to the Chartered Knowledge Manager

13 September 2018   (0 Comments)
Posted by: Gus MacDonald
Knowledge and Information Management Insight September 2018

AI heads

This month’s column is a round-up of what’s been happening this summer and what’s coming up on the theme of how information and knowledge professionals are reacting to the rapidly changing economic and social landscape.

Artificial intelligence

Artificial intelligence is challenging the imagination, raising issues of ethics as well as technology. Technologists are developing big data applications that are coming more into the public eye, and Industrial Revolution 4.0 is gathering pace. In one positive example of reaction to the opportunities, LibrariesWest is sharing library and personal data between six public library services in the West Country. A trial is creating graphic/3D map information for actual and potential users about which services are available where, and kept up to date to the extent that would-be users (sitting on a bus etc) can access a 3D map on their mobiles showing how close their libraries are, what services are available and how soon they are closing today.

There was a lot of interest at UKeiG’s Members’ Day on 26 June when David Row of CartoConsult Ltd gave a demonstration on data applications. The legal/data privacy framework that underpins the data sharing for what I imagine will be many projects to come.

Internet of things

In the meantime, new academic campuses are being designed with reactive infrastructures which can potentially readjust the entire environment for students in real time. The internet of things makes it possible to gather real-time data about the environment and usage of library spaces. A combination of the IoT personal mobile tracking and big data exploitation may make it possible for computers to decide what lighting, heating and so forth is needed, and (controversially) how many and which staff are required, as the adaptive technology identifies, for example, how many students are heading for which libraries on a morning that is cooler than weather forecasts predicted and with staff levels lower than normal with the approaching bank holiday.

Jisc’s Intelligent Campus website is an excellent way of keeping in touch with thinking on this.

Appropriate use

“Appropriate” use becomes a key concern and developers of these kinds of applications are having to explore appropriateness and ethics as what-can-be-done challenges routine thinking about what ought to be done. It’s possible the commercially-successful developments will be the ones led by “come on, let’s use the data and see where it leads us – we don’t need theory” thinking.

CILIP’s Privacy Project has collected data on how members are challenged by concerns about the personal data of users, and its report is expected to be presented to CILIP’s Board meeting in September. The outcome should be a concerted view on how CILIP can best support and advise library and information professionals to ensure that the privacy of personal data of users is protected.

The Chartered Knowledge Manager

There’s good news on the Chartered Knowledge Manager front (see Paul Corney’s K&IM Matters article in June’s Information Professional). CILIP is looking to develop a pilot for Knowledge Management Chartership by the end of this year and will be putting out calls for:

  • additional members of its Professional Registration and Accreditation Board (
  • additional mentors (

There may be opportunities for individuals and employers to be part of the pilot cohort. Interested parties should keep an eye out for these opportunities being announced via CILIP’s weekly emails or can contact Sonia Ramdhian, New Business Manager (K&IM) at CILIP.


Two upcoming conferences will have things to say about the future of knowledge management in this world of AI and IoT:

  • KM World 2018 in Washington DC, November 6-8, has a track on KM AI and The Future (for the many of us who can’t justify the travelling costs, look out for the twitter feeds from the conference!)
  • ConTech 2018, 29-30 November focuses on Transforming content through data science, AI and emerging technologies. It’s held at the very salubrious Chelsea Harbour Hotel in London.


Contributor: Dion Lindsay is Managing Director Real Knowledge Management

Published: 13 September 2018

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