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The impact of Universal Credit on frontline public library workers

18 October 2019   (0 Comments)
Posted by: Gus MacDonald
The impact of Universal Credit on frontline public library workers

Are you helping people to make or manage a Universal Credit claim?

CILIP is working with Child Poverty Action Group to investigate what impact Universal Credit - a ‘digital-first’ benefit that requires the vast majority of claimants to make and manage their claim online - is having on public library services across the UK.

We are conducting this research because the Department for Work and Pensions is encouraging people to use the library to make and manage a claim if they do not have internet access at home and/or they need support with digital skills.

To gather evidence for this project we invite frontline library workers to tell us about the support and assistance you are providing to Universal Credit claimants, and your preparedness for doing so.

This information will supplement data about the impact Universal Credit is having on the sector that we have invited Heads of Service to provide through a longer survey.

You can share your experiences by completing this short survey:

Gallwch chi gwblhau'r arolwg hwn yn Gymraeg/you can complete this survey in Welsh:

A report of our findings will be published in January.

If you have any questions about this research, please contact Yvonne Morris, CILIP’s Policy Manager (Diversity and Inclusion) on 020 7255 0629 or email

This survey closes on December 24 2019.

Published: 22 October 2019

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