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Information management profiles and case studies

Information management profiles and case studies

As part of the Information Management Project we wanted to provide evidence of the range and contribution of information management to the workplace and society and to inspire others into the IM profession by providing role models and champions. These career profiles have been contributed by members of our Information Management Leaders Group whose professional expertise and experience is helping to inform the project.

The case studies demonstrate the wide range of contexts in which information management operates and are here to provide evidence of IM making positive contributions to helping organisations meet their corporate objectives (or perhaps evidence of what did not work) which is just as important when it comes to continuing professional development

A firm of architects; organisational structure was hierarchical comprising directors, associates and approximately 150 employees. There were inadequacies in retention, storage and retrieval of information relating to client projects.

The local government sector in England and Wales has been motivated to improve service delivery by a number of recent agendas, among them drives for efficiency and self-regulation.

Working in a central government department has much in common with any other large organisation – there is a great need for high quality data, information and knowledge for use in formulating policy, monitoring achievements and progress and recording decisions and actions.


Therapeutic Resource Centers (TRCs) – an electronic resource for disseminating pipeline evolution, competitor profiles, congress information, news and other competitive information with employees of a biopharmaceutical company.

Andrew MacFarlane is a Reader in Information Retrieval at City University London, and is heavily involved in teaching information science and information systems students.

Jela is a Senior Lecturer at the University of Brighton and published author specialising in information and knowledge management. She is also the founder of AZIONE an information and knowledge management consultancy through which she works with organisations helping them to meet the challenges of operating successfully in the information economy.


I have worked in Information Management (IM) most of my career. I was originally attracted to IM because I felt my library and information skills could add value in managing information and records. I had realised that my experience and skills in classification and indexing were transferable and could be used to make a difference in information, web/intranet and record management.

Veronica Fraser works for the NHS and the Department of Health and manages the DH Call Centre, working on Freedom of Information requests and her current post is as Head of Data Protection with a sideline in information risk management.

Information management has always been the focus of Sandra Ward's career. Her profile discusses how her career has developed from her beginnings at the Wellcome Institute and the IM profession in general.


During my lifetime the information landscape has changed dramatically, as physical libraries both large and small have been first supplemented and then mostly replaced by computer files, electronic collections and networks, and awesome power to analyse and revolutionize data flows. Fortunately an early grounding in the principles of information management has not obliged me to stick with the ways of the past.

The primary focus of my career has been using and managing third party providers of information. This has largely been driven by the needs and expectations of my employers in the financial sector.

I live and work in the UK, happily married with two grown-up children and two grandchildren – who keep me fit and young! I’ve been self-employed as a Knowledge and Information Professional since 1999, prior to which I worked for Reuters (now Thomson-Reuters), and before that, the Royal Navy.
My professional life and career have evolved from three key disciplines:


Perhaps I was always a curious child, wanting to know how things work and what is what. It was certainly that led me to a degree in Applied Physics. My university flatmates, Biochemistry students, often used up to date research papers rather than text books for their studies and I became interested in how they found their research material.

Now working in a "non-library" environment, James Castle discusses his career, future aims and ambitions and offers some advice to new professionals.

Julia Jones, Head of Information Management and Practice at The National Archives, writes about her background and career in various roles across the library and information profession.


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