A CILIP Training Session for Staff Working in Public LibrariesOnline, Half-Day Course
17 October 2023 10am-1pm
Providing an excellent service to customers is a key requirement for staff in libraries. This session will work through the principles of customer care and provide practical information and skills in dealing with customers and their enquiries.
It is designed for all staff working in public libraries seeking to develop or improve their customer care skills. Draft programme below. | 10.00 | Welcome and introductions(5 min) | | 10.05 | An introduction to customer care
| | 10.30 | Customer care in a library context | | 11.00 |
Refreshment break | | 11.15 | Representing yourself and your organisation | | 11.30 | Practice and discussion | | 12.00 | Responding to customer needs and issues | | 12.30 | Practice and discussion | | 12.50 | Q&A and final discussion | | 13.00 | Close |
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