Specialist skills and knowledge training for public library staff

CILIP are presenting a series of online training sessions for GLL library staff in 2022.

There are ten sessions in 2022 and they take place once a month throughout the year from March to December.

They will be held on Tuesday mornings from 10am-1pm.

All sessions (apart from June's session on Leading Rhyme Time) are online using Zoom.

Programme

Public libraries: past, present and future

29 March 2022
This session gives an introduction to public libraries, highlighting important issues from their past, looking at services now and considering key issues for their future.
Trainer: Diana Edmonds

“It was very informative and conducted at a great pace for effective and enjoyable learning.”   

Completed, closed

 

Customer care in public libraries

26 April 2022
Providing an excellent service to customers is a key requirement for staff in libraries. This session will work through the principles of customer care and provide practical information and skills in dealing with customers and their enquiries.
Trainer: Anthony Hopkins

“It was very well planned, clear, ran on time, covered lots of aspects of customer care, practical examples used from someone who knew the job.”   

Completed, closed  

Managing difficult situations in public libraries

10 May 2022
This important session looks at how to detect, diffuse and deliver customer service when faced with challenging situations in the library. 
Trainer: Mel Ibbitson

“The group work was very useful and informative Also, lots of useful, clear information and tips were given by the trainer.”   

Completed, closed

 

Extra Session: Managing difficult situations in public libraries

24 May 2022

Due to popular demand we have added an extra date for this training. This session looks at how to detect, diffuse and deliver customer service when faced with challenging situations in the library.
Trainer: Mel Ibbitson

“A good overview of types of challenging situations”

Completed, closed

 

Leading rhyme time and story time
14 June 2022
This session explores the role and value of rhymes and rhyme times, and identify ways to deliver them successfully. This training is participative and practical and is a face-to-face event.
Trainer: Rebecca Gediking
Venue: The Hall, Balham Library

“It was a very useful session, well-delivered and lovely to meet some of our London colleagues”  

Completed, closed

 

Making public libraries more inclusive for neurodivergent people and people living with dementia

12 July  2022 
Libraries are open, welcoming, inclusive spaces for local communities. This session looks at steps libraries can take to ensure provision to customers who are neurodiverse, people who are living with dementia and customers with mental health issues.
Trainers: Joanne Foster-Murdoch and Alison Rainton

“I found the training very useful, especially learning about good practice for making libraries inclusive.”  

Completed, closed

 

Getting to know your library eResources

9 August  2022
Libraries are as much about online resources as physical books. Staff need to know what their library has and how to assist customers to access them. This session provides a practical guide to accessing eResources.
Trainer: Georgina Carr

“Georgina was a lovely trainer and very knowledgeable about E resources, I have been inspired to research more of the E sites.”  

Completed, closed

 

Dealing with computer queries in public libraries
13 September 2022
Whether on their own device (laptop or mobile phone) or using a computer in the library, public library customers often look to staff to help them with key computer tasks, understand tech and make the best use of online library services.

This session looks at how to assist library users with their computer queries and covers web browsing, setting up an email account and printing in the library.
Trainer: Deepak Rana

“Clear structure and content delivery, good use of slides and examples."

Completed, closed

 

Managing spaces and visual merchandising
11 October 2022
How do we manage our library spaces and display our stock to ensure customers have a great experience and easily discover what our libraries have to offer? This session looks at the library space and considers the best ways to display and market our stock.

Trainer: Nicola Rogers

"Very helpful and practical course; the examples provided were excellent and thought-provoking, and Nicola was great - very enthusiastic!"

Completed, closed

   

Planning and running events in public libraries
8 November 2022
This session is a practical guide on how to plan and deliver a successful event at your library.

Trainer: Jane Purdie

"I found this event really useful and informative and it has given me lots of ideas to think about. It was also really helpful to talk to people from other sites about events they run."

Completed, closed             

 

Green Libraries: How public libraries are adapting to a sustainable future
13 December 2022
This session is about sustainability in relation to public libraries. Delegates will be able to increase their awareness of this important area, learn about projects that are currently taking place and find out about steps they can take in their own libraries.

Trainer: Imogen Loucas
Book Now - just six spaces left!  

Find out more 

To read more about any of the sessions, click on the name of the session to link through to the session page. There you will find:

• a description of the course
• the learning objectives of that course
• details of the trainer (once confirmed)
• a timetable for the session
  

How to register

Once registration is available for the session(s) you want to attend, click on the 'Book Now' button. Complete the online registration form. You need to fill in a registration form for each session. You don't need to be a CILIP member or sign in to the website to book and there is no fee. Once you've completed the form, submit it and you will receive an email that you've registered.

How to join the session

About a week before the session, you'll get an email with details about how to join the session, including the Zoom meeting link. On the day, open Zoom and use the Zoom meeting details to join the training session.

Certificate of completion

After you've attended a session, we'll send you a personalised certificate of completion and a link to complete a feedback form.

Any questions?

If you have any questions about booking, please contact Jill Howard, Training Manager at CILIP: jill.howard@cilip.org.uk

We look forward to seeing you at one of our training sessions very soon!