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KIN - the Innovation Network: KM Masterclass on ISO 30401 Programme

Knowledge Management Masterclass Exploring ISO 30401

This one-day interactive masterclass from KIN - the Innovation Network at Warwick Business School will take a deep dive into the KM Chef's Canvas and 'Chef's Specials' highlighting examples of good and innovative KM practices*. The masterclass is to be conducted according to the 'Chatham House Rule' and will be highly interactive. It will follow a format “DIDOR” (Describe, Illustrate, Do, Reflect) that Paul has frequently used for Masterclasses of this type. Each delegate will be encouraged to contribute throughout the day so that we can all learn from each other’s experiences.

Paul will be joined by Sara Traynor, an Executive Coach and previously Director of Knowledge & Learning at a professional services firm. Sara, a certified Lego Serious Play Facilitator, will facilitate the consolidation session.

Outline programme (10am – 4pm)


1. Introductions (a practical, interactive session)

  • Understanding the motivations and experience of the group
  • Introducing the KM Cookbook metaphor
  • Introducing the KM Chef’s Canvas: Map to ISO 30401

2. The Restaurant Critic: KM programmes under review (theory and practical session)

  • Inside the mindset of a KM assessor
  • Potential questions

3. KM Chef’s canvas: deep dive (theory and practical session)

  • Strategic Context
    • Alignment, stakeholders, knowledge areas
    • Exemplar practice (see 'Notes' below)
  • Governance
    • Models, policy, groups, quality
    • Exemplar practice

4. KM Chef’s canvas – deep dive (theory and practical session)

  • Leadership
    • Management, communication, planning
    • Exemplar practice
  • Support
    • Resources, staff, training (PKSB)**
    • Exemplar practice
  • Codification and curation
    • Approach, documents and data, classification
    • Exemplar practice
  • Culture
    • Barriers, KM behaviours, way we work
    • Exemplar practice
  • Interaction and internalisation
    • Collaboration, expertise, communities
    • Exemplar practice
  • Enablers: Roles
    • Responsibilities, competencies, KM systems
    • Exemplar practice


1. KM Chef’s canvas – deep dive (theory and practical session)

  • Enablers: Processes
    • KM Processes, methods, toolkits
    • Exemplar practice
  • Enablers: Technology and infrastructure
    • Physical, virtual, architecture
    • Exemplar practice
  • Evaluation
    • Measures, risks, monitoring
    • Exemplar practice
  • Improvement
    • Review, learn, adapt
    • Exemplar practice

2. Consolidating today’s learning (practical, interactive session to be run by Sara Traynor using LEGO® SERIOUS PLAY®)

  • Working with the KM Canvas
  • An opportunity to assess how your organisation stacks up.

3. Presentation of attendance certificates

4. 4pm close


1. * Exemplar practice: organisations to be featured across the day as exemplar practice include:

The Americas
World Bank

International Olympic Committee
Medecins sans Frontieres
Transport for London
Dstl (Defence Science & Technology Laboratories)
Financial Conduct Authority

Middle East & Asia
Petroleum Development Oman
Saudi Aramco

2. ** PKSB: CILIP Professional Knowledge Skills Base, underpinnings of Chartered Knowledge Manager Practitioners Programme

KIN - the Innovation Network
Paul Corney

Paul Corney

Knowledge et al

Paul J. Corney is Managing Partner of knowledge et al. He came to knowledge management while working as a Corporate Financier in the City of London in the mid-1990s. He has worked across a variety of sectors in the Americas, Africa, Asia, Europe, and the Middle East, helping clients to identify and make use of the knowledge that resides inside their organizations.

A highly experienced practitioner, presenter, masterclass leader and lecturer. Paul, is a visiting lecturer on knowledge and innovation management at the University of Brighton and is well published*.

A Knowledge & Information Ambassador for the Chartered Institute for Libraries & Information Professionals (CILIP), Paul is a member of the project board for the development of the Chartered Knowledge Manager Practitioner Programme and a member of the British Standards Institute KM Standards committee that worked on the ISO KM Standard.

A regular contributor to Business Information Review, he has written extensively on the potential value of the new standards for Knowledge & Information Management Professionals.

* A selection of Paul’s co-authored books

“The KM Cookbook: Stories and strategies for organisations exploring Knowledge Management Standard ISO 30401” published by Facet Publishing

“Navigating the Minefield: A Practical KM Companion” published by The American Society for Quality

“KM Matters: Words of Wisdom from KM Practitioners” published by Sagology

“Making Knowledge Work in Your Organisation” published by Ark Group

Sara Traynor

Sara Traynor

Sara Traynor Coaching

Sara Traynor is an Executive and Leadership coach specialising in coaching lawyers transitioning to board roles or heads of department. She also coaches groups and teams using the globally renowned LEGO® SERIOUS PLAY® methodology and is the only certified facilitator in south west UK (to her knowledge).

Sara was previously the Director of Knowledge & Learning at Stephens Scown LLP, which is in the Times Top 100 Best Companies to Work For. Sara pioneered the firm’s KM and L&D strategies which focused on the lawyers sharing knowledge and learning from each other.

Previously, Sara worked at a FTSE 250 utility for 15 years with management roles in Organisational Development, Change Management, Service Delivery and Project Management.

Sara enjoys being based in the southwest, with its beautiful coastline and rugged moorland.

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