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Knowldege Cafe Programme and trainer

CILIP Knowledge Cafe Masterclass

This interactive masterclass will introduce you to the Knowledge Cafe, give you the basics and background, show you how to design and run a Knowledge Cafe, how to effectively facilitate group conversations and most importantly, give you the chance to experience a Knowledge Cafe.


10.00-10.10 Introduction

10.10-10.40 The Role of Conversation in Business

  • The importance of dialogue
  • Principles of dialogue

10.40-11.10 The Knowledge Café Process

  • Background, rationale, principles and outcomes
  • The process itself

11.10-11.30 Break

11.30-13.00 Run an actual Knowledge Café

  • Set the theme and question
  • Small group conversations, followed by a whole group conversation

13.00-13:45 Lunch

13:45-14.45 Tips and Techniques

  • The process in more depth
  • Language and cultural issues
  • Capturing outcomes

14.45-15.15 Adapting the Knowledge Cafe

  • Applications of the Café
  • World Café, Open Space Technology and other methods

15.15-15.35 Break

15.35-16.15 Café Style Review of the Day

16.15 Finish

David Gurteen

David Gurteen

David works in the fields of knowledge management, organisational learning, and conversational leadership. He gives keynote talks, designs and facilitates Knowledge Cafés and runs workshops around the world. He is best known as the creator of the Knowledge Café – a conversational process to bring a group of people together to learn from each other, share experiences and make sense of a rapidly changing, complex, less predictable world. He has facilitated hundreds of Knowledge Cafés and workshops in over 30 countries over the last 15 years.

He is also the founder of the Gurteen Knowledge Community – a global network of over 15,000 people in 160 countries, and he has been publishing his monthly Knowledge-Letter since May 2000. David curates the Gurteen Knowledge website – a resource site that contains book reviews, articles, people profiles, event calendars, inspirational quotations, an integral blog and much more on subjects that include knowledge management, informal learning, creativity, and innovation.

He is the editor of the book Leading Issues in Social Knowledge Management published by Academic Publishing International and in June 2010, David won the Ark Group’s lifetime achievement award for services to Knowledge Management. Currently, he is writing an online book (something he calls a blook as it is a cross between a blog and a book) on Conversational Leadership.

He has a degree in Physics and spent most of his corporate life as a software development manager. His corporate career culminated in the position as International Czar for Lotus Development in Cambridge Massachusetts where he was responsible for ensuring that all software products were designed for the International marketplace. In 1993, he left Lotus to become an independent consultant.

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