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Knowledge Managers


Knowledge managers

Knowledge managers handle the process of creating, sharing, using, storing, handling and managing the knowledge and expertise of an organisation. They generally tend to specialise in either the technical or people aspects of KM, but in smaller organisations they’ll be expected to handle both.

The technical side of KM focusses on the use of software tools such as intranets, wikis, internal social media platforms and content management systems to enable an organisation to make the best use of the implicit, tacit or explicit knowledge of their staff. Knowledge managers are expected to be able to use and develop these tools as well as train staff and develop policies and procedures to ensure that knowledge is shared and utilised.

The people-focussed side of knowledge management (sometimes known as KM Facilitation) is based more around developing tools and techniques to encourage knowledge sharing and capture. This could involve developing policies and procedures, running knowledge cafes and training workshop or other events to facilitate knowledge sharing.

Qualifications and experience

There are various courses and qualification in KM available, but Bachelor’s and Master’s level degrees are few and far between in the UK and an employer would not necessarily expect someone entering the profession to hold one of these. Many people enter the world of knowledge management from an information management background, and IT and business management are also common routes. Some legal knowledge managers will have previously practised as a lawyer or be expected to hold a law degree.

CILIP is currently working to launch the first Professional Registration in Knowledge Management backed by Royal Charter.

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