Measures and metrics for impact and value prog - CILIP: the library and information association

Resilient services: developing new measures and metrics for impact and value


	Course programme
9:30	Registration/waiting room/introductions
10.00	What is value? Changing ideas of understanding what a service is worth; mapping a service's relationships An introduction to new perspectives on public value and the impact of COVID-19, followed by small group work in breakout rooms building an ecosystem map for your service; then whole-group discussion.
10.50-11.00	Break
11.00-11.50	Identifying and understanding value in service relationships Group work in breakout rooms using three tools to: identify the value generated in each relationship on your ecosystem map reflect on the relationship from the perspective of the other party, and determine which values are a strategic priority for your service followed by whole-group discussion.
11.50-12.00	Break
12.00-12.50	Judging the quality of metrics and using them to identify new opportunities in your environment Introduction to the Eurostat Quality Dimensions Tool for evaluating measures and the Cambridge Value Mapping Approach Group work in breakout rooms to explore these methods, followed by whole-group discussion.
12.50-13.00	Questions and wrap up
13.00	End

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