Leading Libraries Series: Leading for Dialogue
The Leading for Dialog set consists of the following modules:
You are in the Art of listening module
The art of listening
The big idea: the listening leader
Leadership models often emphasise the ‘speaking’ aspects of leadership. As leaders, we need to:
- influence others
- articulate our ideas
- ‘manage the messages’.
However, the most effective leaders are also able to listen deeply – to their reports, their colleagues and their wider stakeholders.
It’s only by effective listening that we can build a picture of ‘what’s really going on here’ and find collaborative ways of moving forward.
The characteristics of the listening leader
When colleagues, partners and service users say they want their voices to be heard, they are really saying they want leaders who will not just hear them, but really listen to them.
Leaders who listen are able to create trustworthy relationships that are transparent and breed loyalty. You know the leaders who have their employees’ best interests at heart because they truly listen to them. Listening goes well beyond being
quiet and giving someone your full attention. It requires you to be aware of body language, facial expressions, mood, and natural behavioral tendencies. Listening should be a full-time job when you consider the uncertainty embedded in
the workplace and the on-going changes taking place.
Listening is a leadership responsibility that does not appear in the job description. The “one-approach-fits-all” way of thinking has become outdated and those who embrace the high art of listening are destined to be the better, more compassionate
leaders.
Three important principles about listening and leadership have informed this Leading for Dialogue set.
Attention
Listening leaders are extremely mindful of their surroundings and know that they need to avoid distractions in order to really pay attention .
They know how to actively listen beyond the obvious via both verbal and non-verbal communication. They acknowledge others via body language, facial expressions and nods. These types of leaders are tuned in to the dynamics that are taking
place around them, at all times.
As the leader, its important to remember that everyone is watching your every move and action. If you appear disconnected, you are perceived as disinterested and not listening.
Empathy
Listening leaders know how to balance the head and the heart in their listening. They show up as 'whole people' who pay as much attention to what people are feeling as to what they are thinking. They are able to demonstrate their emotional
intelligence by showing interest in people's lived experience, their life outside work, their values and personal interests.
Taking the time to make a genuine personal connection actually saves time in the long run by increasing trust and understanding.
Engagement and follow-through
Listening leaders engage themselves in the things that matter to others.
When colleagues or citizens share their opinions, the leader asks open questions and encourages them to elaborate and expand upon their perspectives. They then hold themselves accountable and follow-up with actions or responses so that
people know that they are listening, paying attention and attempting to understand what matters most to them.
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