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  Committee members

Denise Carter - Chair

I’m based in Geneva, Switzerland where I have my own company, DCision Consult, providing desk research, competitive intelligence and qualitative analysis to biopharmaceutical companies in various parts of the world. Before setting up my own business 5 years ago, I worked for 15 plus years for a small biopharmaceutical company in Geneva, firstly as an information manager and then as part of the global business intelligence team. When I finished my library degree at Aberystwyth I really wanted to be a human “Google” working in the reference department of a public library, but somehow I got side-tracked into information management in industry and I’ve loved every second. Though rooting out that obscure but relevant piece of data for a customer still gives me a buzz.

Stephen Phillips - Vice Chair

Stephen Phillips is Global Head of Business Information Services, at a large Investment Bank in London. He believes effective IM is essential for the modern organisation to optimise its operations and differentiate itself from its competitors. He is a passionate advocate for the profession in the private sector, encouraging professionals to take a commercial, entrepreneurial approach to their operations to ensure their continued relevance. He and his management team maintain an extensive IM function, providing comprehensive capabilities 24-hours a day, 7 days a week from 8 locations, from Tokyo to California.

With over 30 years’ experience in the IM industry, he is a Chartered Member of CILIP, and served on the IM Steering Group. Stephen is a Fellow of the Special Libraries Association, where he served as Chapter President of SLA Europe and represents SLA on the board of the UK IM Alliance. He has chaired and spoken at a number of Conferences and facilitates at industry events.

Andrew Hutchinson - Treasurer

I am an information professional with over 25 years’ experience. I have mostly worked in special libraries and I am currently employed at the University of Bath Library. I have been an active member of CILIP for over 30 years and have fulfilled a number of committee and special roles. My current job has a focus on financial matters which has encouraged me to take on the role as Treasurer which I have now done for a couple of years.

Anne Fraser - Honorary Secretary

I have been working at the Department for International Development (DFID) since 1995, based in the East Kilbride office. My experience ranges from carrying out Departmental Record Officer and Head of Profession roles to managing projects and introducing tools in support of better knowledge and information management. In recent years, I have also contributed to better knowledge sharing and lesson learning within DFID and with our development partners. I am retiring from DFID at the end of this month and very much looking forward to my new role in support of the CILIP Knowledge and Information Management Special Interest Group.

Mairead Smith - Network/Outreach Lead (joint)

A professionally qualified senior knowledge and information management specialist, currently the Subject Matter Expert for the British Army, primarily as desk lead for Army's element of the IT uplift, focussing on delivery of O365 and SharePoint online, including direction of training for SPOL to KIM specialists. Also responsible for improving professionals skills for the KIM community n the British Army. Experience of providing policy and guidance on business ways of working, restructure of information repositories including use of metadata and taxonomies. Knowledge & experience of training staff and improving ways of working. Working knowledge and application of information risk, asset management, security and compliance with UK legislation FOIA, DPA, PRA ISO 15489 and ISO 27001. Understanding of GDPR and privacy impact assessments.

Nicky Whitsed MSc FCLIP - Marketing & Communications Lead

Nicky Whitsed was Director of Library Services at The Open University from 1995-2016 where she was responsible for delivering services to over 200,000 distance learning students, research support, archives and a pan-university information management service. Previously she worked in pharmaceuticals, medical school, NHS and FE sectors. With over 40 years experience as an information professional, she holds an MSc (Information Systems & Technology) and is a Fellow of CLIP. Nicky has been a Board member and Trustee of both the Museum & Libraries Association South East and of the Digital Preservation Coalition (DPC) and a member of a number of both CILIP and JISC Committees. Nicky is currently a Trustee of the CILIP Benevolent Fund an independent charity supporting CILIP (LA/IIS) members in financial difficulties. Nicky’s interests include digital preservation, information & digital literacy, and staff development. She has published and spoken at a wide range of events.

Helen Edwards - Journal Editor

I have spent nearly my entire career in business school libraries, first at London Business School and latterly as a consultant for SKOLKOVO Moscow School of Management. I was President of the European Business Schools' Librarians' Group for three years and was awarded a CILIP Honorary Fellowship in 2010. I have been the editor of Refer (now K & IM Refer) since 2014.

Amanda Duffy - Minutes Secretary & Awards Lead

I have been involved with K&IM and before that Information Services Group (ISG) for many years. Among my roles have been that of ISG Chair and representative on the IFLA Reference and Information Services Section (for 10 years). I have chaired the Information Resources Awards (previously the Reference Awards). I was a member of the Arts Council Designation Panel for Arts, Libraries and Museums. My working career was spent in information services in public libraries in five London boroughs. My final job was with Westminster City Libraries where I was responsible for several major special collections.

Ivan Donadello - Training & Events Lead

Graduated in Library & Information Studies from UCL, London, I worked in both public and academic libraries, before I moved to the Information Management sector. I am currently working for an international organisation based in Bruxelles, Belgium.

Francesca Emmett - Network/Outreach Lead (joint)

Dr Francesca Emmett is a senior manager with 20 years experience in the public sector. She is International Relations Manager and Head of the Crown Copyright and Licensing Hub at Her Majesty’s Prison and Probation Service, England and Wales.

Bruce Boyes - Web Editor

Bruce Boyes is editor and lead writer of RealKM Magazine, which promotes evidence-based approaches to knowledge management, and a teacher at Shanxi University in China, where he has initiated and taught new knowledge management subjects. Bruce is considered a KM Thought Leader, and has expertise in knowledge management, environmental management, and education. He holds a Master of Environmental Management with Distinction and a Certificate of Technology (Electronics).

With a demonstrated ability to collaboratively identify and implement innovative solutions to complex problems, Bruce's career highlights include using agile approaches to implement an award-winning $77.4 million river recovery program in western Sydney on time and under budget, leading the development and implementation of a knowledge management strategy process for the natural resource management organisations across Australia, and pioneering collaborative learning and governance approaches to empower communities to sustainably manage landscapes and catchments.

Paul J Corney - K&IM Ambassador

I help people and businesses to realise their potential, acting as an advisor, coach, facilitator, and project director. I have a broad global portfolio from working at all levels across a range of industries: development / 3rd sector, energy, finance, government / public sector, information, knowledge management, law, leisure, retail, and software.

My early background was financial: 25 years in the City as Senior Manager Corporate Finance at Saudi International Bank and as a Vice President at Zurich Reinsurance. Today I combine pro bono activities with consultancy work, teaching and writing. A Faculty member at Brighton University teaching on their Knowledge & Innovation Management MBA, I also sit on the BSI KM Standards Committee providing the UK’s response to ISO’s emerging KM Standards.

In 2017, I co-authored the book Navigating the Minefield: A Practical KM Companion and I'm one of the co-authors of Knowledge Management Matters: Words of Wisdom from Leading Practitioners published in March 2018.

Ceri Hughes - K&IM Ambassador

Ceri Hughes is a Director at KPMG in the UK, and is Head of Learning where she has responsibility for all aspects of learning (including technical, business skills, leadership skills and student programmes); qualifications and accreditation, coaching and knowledge management (including research, competitive intelligence, benchmarking and collaboration support). Prior to KPMG, Ceri was the Global Head of Information Management at a large telco. She is a member of the editorial board of the Business Information Review, a Chartered Manager, and a Fellow of the Chartered Management Institute and the Information and Records Management Society. She is an accredited mentor on the Cherie Blair Foundation for Women, supporting female entrepreneurs in developing countries.

Dion Lindsay - East of England Representative

I represent K&IM's East of England's group, which we're aiming to grow in the next couple of years, and I bring 20 years of experience of the KM world to the committee. My day job is as an independent KM and IM consultant and trainer. I've been a CILIP member since 1978 and was a CILIP Trustee in 2008-2011. My interest in Knowledge Management grew out of my progression in the Civil Service from Librarian to Information Manager to Knowledge Manager (as a professional in Defra, Cabinet Office, and Department of Health). My experience with knowledge management has been as Knowledge Manager for Motor Neurone Disease Association and as KM Consultant for TFPL working with clients across all sectors and now as an independent. I am passionate about using KM to make a real difference, working in all sectors (government, charities, membership organisations, private sector) as a consultant, trainer and K&IM group committee member.

David Baynes - London & South East Representative

I achieved chartership in 1967 after specialising in information work options at Ealing Library College. I retired in 1996 after running library and information services at engineering and scientific research centres in the south of England. These included the main laboratory of the Central Electricity Generation Board and also ERA Technology Ltd (previously the Electrical Research Association). I have contributed to the work of Aslib, Library Association and CILIP committees for over 50 years, with a strong interest in creating events that bring information professionals together to not only widen and strengthen their knowledge and skills, but also to encourage them to engage with and learn from colleagues across the whole sphere of information work.

Andy Zelinger - SCOOP Representative (non-voting committee member)

I am Resources and Collections Librarian at the House of Lords. My job involves leading on the management and development of the Library’s information resources in order to enable members and staff to build the knowledge they require for their parliamentary work. This involves strategic and operational planning, policy development, and leading and motivating collection management staff, encouraging innovation and development. I have previously worked in academic libraries. I am currently Chair of SCOOP (Standing Committee on Official Publications) and am a member of the K&IM Committee in that capacity.

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