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Health Libraries Group Conference 2016 Session Outlines
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Health Libraries Group Conference 2016 Session Outlines

Please find below outlines or abstracts of the presentations.

Thursday 15th September 2016

Morning Plenary

Becoming business critical: Knowledge for Healthcare
Louise Goswami & Patrick Mitchell, Health Education England

Significant progress has been made in implementing Knowledge for Healthcare. This keynote reports the central contribution of effective partnerships and the involvement of a significant number of librarians and knowledge specialists in delivering this work. It will showcase the key deliverables to date and highlight the business critical priorities for the coming year. Key elements include demonstrating impact, workforce development and streamlining, along with areas of growing importance – knowledge management, embedded roles and health information for the public and patients. The knowledge, and skills to help people to use it, are business critical as evidence does not speak for itself it needs to be mobilised.

Parallel Session 1

Usability theory and an introduction to the eBook matrix (Presentation)
Katie Nicholas & Patrick Glaister, Health Education England & Pennine Acute Hospitals NHS Trust

This session will introduce delegates to the world of eBooks and Usability. An explanation of usability theories; cognitive walkthroughs, heuristic evaluation and user testing will be offered. These ‘tests’ can uncover common issues with platforms and resources that can impact on usage - some of which were used to assess packages featured on the eBook matrix but could be applied to websites more generally. The session will close by introducing delegates to ‘the eBook matrix’ – an eBook decision making toolkit originally designed to support library managers in the NHS in the North West but now available nationally.

The continued journey in developing a repository: the next steps of building relationships with R&D (Presentation)
Tim Jacobs & Mary Hill, The Christie NHS Foundation Trust

At HLG2014 Mary and Tim reported on how they had developed The Christie Research Publications Repository and the use of bibliometrics within the Trust. This repository was one of the first publicly available institutional repositories for an English (NHS) health service organisation. Their use of the repository and bibliometrics has continued to evolve since then and this talk will show how they are using the repository and the information contained in it to help develop the research aspirations of the Trust. The session will highlight brief case studies of this work which used resources not always available to NHS libraries. To counterbalance that, the talk will demonstrate how they have helped introduce ORCiD into the Trust and the lessons learned.

Parallel session 1b

Consumer health information: how the voluntary sector can help (Workshop)
Ruth Carlyle Macmillan, Cancer Support

Health and social care information services, particularly in the NHS, are increasingly expected to take on a role in consumer health information provision. This session will demonstrate how the voluntary sector can help health information services to undertake this role.

Parallel session 1c

An end to duplication in current awareness services? KnowledgeShare, CASH and other models for collaboration (Demonstration)
Ben Skinner & Helen Bingham, Brighton and Sussex University Hospitals NHS Trust & Health Education England (South)

Aside from providing information resources, NHS library and knowledge services (LKS) deliver three core services: they offer evidence reviews, they teach staff to find and evaluate evidence, and they help colleagues to stay up-to-date. Whereas there are systems to manage library resources, there is little available to help manage searching, teaching and updating. A system designed to manage these services could benefit LKS members by increasing accessibility of evidence and allow the sharing of knowledge. This session will examine CASH and other models for collaboration, including KnowledgeShare, a web-based application produced to assist in the management of core services.


Parallel session 1d 

Literature search methods for an overview of reviews ('umbrella review' or 'review of reviews') (Demonstration)
Judy Wright,University of Leeds

Some of the different methods that can be used to conduct a review of reviews will be described with their pros and cons. Alternative methods of searching for a review of reviews will be presented. Techniques for identifying and downloading individual studies that are cited within systematic reviews will be demonstrated. Using an example of cognitive behavioural therapy searches, a comparison is made between seemingly ‘quick’ searches to support reviews or reviews, against standard searches for primary studies for a systematic review.

Parallel session 1e

Writing a stupid book: the trials and jubilations! (Presentation)
Gil Young & Tracey Pratchett, NHS Health Care Libraries - North & Lancashire Teaching Hospital NHS Foundation Trust

In 2013, Tracey and Gil agreed to write a book together entitled "101 tips for developing your staff"; a guide for managers, supervisors and those who are considering their own personal development. In this session they will share their experiences of writing a book together, the things that went wrong, and the things that worked for them. This session will be useful for anyone who is interested in developing themselves and particularly those who are considering writing for publication whether it be a book, journal article or blog post.

The use of Twitter to market NHS library services to potential users: a network analysis approach (Presentation)
Steven Glover & Elham Aalai, Central Manchester University Hospitals NHS Foundation Trust

Social Media is a fast and responsive medium to use to interact with students and staff members in healthcare settings. At Central Manchester University Hospitals NHS Foundation Trust (CMFT) Twitter has been used as a marketing tool to reach potential users and inform them of articles of interest including news items, Continuing Professional Development, latest published research, library services, and both print and online resources. This session will show how the analysis of Twitter data helped form a targeted marketing strategy, and contributed to a number of Twitter campaigns aimed at driving up the use of library services and resources.


Parallel session 2

Parallel session 2a

"Yes, but so what...?" Writing contextualised research summaries to support commissioners' decision making (Presentation)Alan Lovell, Bazian Ltd

This session will describe how Bazian’s team of four health information specialists developed their writing, appraisal and analysis skills in order to write and publish summaries of journal articles for the NIHR Dissemination Centre. The summaries, called "Signals" include added context and implications for the NHS, and aim to support dissemination of key published systematic reviews and NIHR research. Because the target audience is health commissioners, each Signal has to have a clear "so what?" message. While we have all written about our own research, deciphering other people's is another matter! Aspiring health writers and information professionals wanting to expand their individual skills portfolio or service offering will see how an established 'searching' team took on something different, and carried on learning.

Parallel session 2b

How to offer reflective writing sessions (Workshop)
Mary Hill, The Christie NHS Foundation Trust

Reflective writing is now required by many professions as well as for library chartership. This workshop will look at some of the techniques used in sessions being delivered by several libraries in the North West. These have been developed as practical sessions and the workshop will explore the techniques that have been developed to make these sessions interactive. The session will cover some of the different contexts in which librarians have delivered this training: doctors' revalidation, nurse revalidation and preceptorship. It will look at some useful YouTube material available and some of the exercises that have helped to make these sessions successful. It will culminate in an opportunity to complete a piece of reflective writing that could be used for chartership or CILIP revalidation. This session will benefit anyone who is looking to support staff and offer practical sessions on reflective writing.


Parallel session 2c (Promenade Lounge)

Public Health England: huh? (Presentation)
Steph Grey, Lorna Burns & Lois Woods, Public Health England

Public Health England is now three years old, but there is still a lack of awareness regarding what PHE does, how it differs from local authority teams, and even about what we mean by “public health”. Within the last year PHE’s Knowledge and Library Service has expanded significantly. This session will: provide a bit of background on Public Health England and how it fits into the wider health system; explain how our Knowledge & Library Service works spread across the country; and explain how we do (and could) work with and impact the NHS and NHS Library Services.


Chasing references: a comparison of Scopus, Web of Science and Google Scholar for forward citation searching (Presentation)
Morwenna Rogers, NIHR CLAHRC South West Peninsula (PenCLAHRC)

Forward citation searching is an essential method for capturing additional references missed by traditional database searches. Key references are identified in a citation index database, and studies that have cited that reference can then be identified. There are several databases available for forward citation searching however there is very little evidence available as to their effectiveness. Information specialists at the University of Exeter Medical School compared the results from three online databases (Scopus, Web of Science and Google Scholar) used in real systematic review situations, to see whether the databases were comparable in terms of the coverage of included studies in the review, the number of citing references they returned, the number of studies found from forward citation searching that were finally included in the reviews and the ease of use of the tools. The final results of this study will help inform librarians and information specialists in deciding which tools to use for forward citation chasing. In particular, the results will be of benefit to information professionals running systematic review searches who are required to carry out forward citation searching but do not have the time to use all three resources.

Parallel session 2d

Getting hands-on with the LIHNN Literature Searching MOOC (Workshop - Please bring your own devices, e.g. iPad, laptop, to this workshop)
Michelle Maden, Lisa McLaren & Gil Young, University Hospital of South Manchester, NHS Health Care Libraries - North & University of Liverpool

The LIHNN Literature Searching Massive Open Online Course or MOOC is a 'free at the point of delivery' designed to provide librarians with the knowledge, skills and examples to provide an effective literature search service. The MOOC, funded by Health Education North West, was a pilot project that ran for 6 weeks in Autumn 2015 and aimed to fill a gap in delivering literature searching training to NHS healthcare librarians. As well as being primarily a learning tool for teaching librarians the knowledge and skills to undertake literature searches, from the feedback received in the evaluation it is clear that the MOOC has become a tool for delivering teaching and facilitation techniques that participants were keen to adopt in delivering their own literature searching training. This interactive workshop will allow you to get hands-on experience of the MOOC with the opportunity to explore the content, structure and format and will appeal to anyone thinking about designing and delivering online training, or to those who just want to learn more about delivering and evaluating a literature search service. The MOOC developers will also be available to answer any questions.

Parallel session 2e (Regency Room)

NICE Evidence Services: training the trainers and how to get the most out of the resources to share with your users (Workshop - Please bring your own devices, e.g. iPad, laptop, to this workshop)
Fran Wilkie & Michael Raynor, NICE

NICE Evidence search provides access to selected and authoritative evidence in health, social care and public health. Freely available, without needing to log in, Evidence search supports the HEE Knowledge for Healthcare objective to ensure "quick and easy access to relevant, high quality knowledge and evidence at the point of need". The session will offer an opportunity for library and knowledge professionals to participate in a hands-on workshop using NICE Evidence search, highlighting new features, future changes and access to resources to support users to deliver high quality knowledge and evidence services. The session will also cover some of the NICE Evidence Services including the redeveloped Healthcare Databases Advanced Search (HDAS), Clinical Knowledge Summaries (CKS) and the British National Formulary (BNF). The session is aimed at everyone interested in finding out more about NICE Evidence search and will support the cascade of information on NICE Evidence search to their own library users.

Parallel session 3

Parallel session 3a

Evidence-based commissioning: now and moving forward (Presentation)
Anne Gray, Arden & GEM CSU

Research around the evidence needs of commissioners and how they currently gather and use evidence demonstrates a lack of awareness of the resources available, the poor quality of much of the evidence they do use, and the convoluted path in which commissioning decisions are made. While new resources are beginning to emerge to support health service commissioners, it is important that NHS library services take the opportunity to develop new ways of working, tools and tailored knowledge services to support evidence-based commissioning as the work spreads across health organisations.

Parallel session 3b

Counter-measures: a systematic review of the measurement tools used to demonstrate the impact of libraries in a clinical setting (Presentation)
Pam Collins, The Royal Wolverhampton NHS Trust

Following a call for volunteers by the American Medical Library Association back in 2013, the team of 14 were allocated one of 15 research questions identified for greater investigation. The original brief for this review was "How best to objectively document library/librarian impact on the "bottom line", in terms of time, money saved, shorter length of stay, Return on Investment for expensive electronic resources etc. The review identified a small number of measurement tools and calculators that could provide useful methods and ideas for evaluating a variety of services, showing that there is substantive subjective evidence of the positive impact of library services in the clinical setting. However, there is limited evidence to establish the validity of these tools and methods, so there is a need for a standardised tool that librarians worldwide can use to reliably assess their impact on services. Pam and Paul will explain how the review was completed and discuss their plans for the future. They also discuss the experience of working in an international team, only communicating via e-mail and tele-conferencing.

Parallel session 3c 

Supporting the revalidation of nurses and midwives: the response from two NHS Trust library services (Presentation)
Catherine McLaren & Jane Cooper, George Eliot Hospital NHS Trust & Northamptonshire Healthcare NHS Foundation Trust

From April 2016 the Nursing and Midwifery Council is introducing a new 3 yearly revalidation process for all nurses and midwives. The requirements include a minimum number of practice hours, 35 hours of CPD and submission of practice related feedback and reflective accounts. This has provided an opportunity for library services to build relationships with the nursing and midwifery communities in their trusts, connecting with practice educators and trainers and aligning their training with revalidation requirements. This session, jointly presented by librarians from an acute hospital trust and a mental health and community trust, looks at how their library services responded to this opportunity. Any librarians who work with nurses and midwives will benefit from the session, which will show some of the possible ways in which their services can support staff during their revalidation.

Parallel session 3d

Giving your library Apptitude: a quest to make my library Appy (Presentation)
Claire Jones & Doug Knock, King's College Hospital NHS Foundation Trust

Smartphones play an increasingly prominent role in our daily lives with Ofcom reporting that they have recently overtaken laptops as the most popular device for getting online and are now owned by 66% of UK adults. There is an evolving requirement for information at point of need and it is essential that Health Libraries adapt their service provision to meet changing consumer demand. One way of addressing this is through developing a dedicated Library App. This presentation will explore the experience of the Education Centre Library on the Princess Royal University Hospital (PRUH) site of King's College Hospital NHS Foundation Trust which developed a bespoke App using freely available online software by staff with limited technical expertise. This talk will be practical in nature and will be of interest to Library staff that would like to develop their own App but feel restricted either by finances or technical knowledge. The presentation will give colleagues working in healthcare information the confidence to try and develop their own App, whilst avoiding some of the pitfalls that were encountered.

Parallel session 3e (Regency Room)

The Public Library Health Offer (Presentation)
Debbie Hicks & Andy Wright,The Reading Agency & The Society of Chief Librarians

This presentation will focus on the Universal Health Offer, a national strategy outlining the public library contribution to the health and well-being of local communities.  The presenters will discuss the impact, reach and influence of the Reading Well programme and the growing evidence base for the value of public libraries as community health hubs. The session will also outline future developments including a new Reading Well scheme to provide support for long term conditions and a stretch Reading Friends bibliotherapy offer for isolated older people. Discussion will focus on opportunities for library sector collaboration to deliver health benefits to local people.

Parallel session 4

Parallel session 4a

Hinari: A changing environment for training in the developing world (Presentation)
Gaby Caro, World Health Organization

On 9 July 2016, the Hinari Access to Research for Health programme turned 15 years old. Hinari was the first programmes of Research4Life  - the collective name for the Hinari, AGORA, OARE and ARDI programmes. Each one is hosted at a different United Nations agencies and focuses on separate scientific disciplines. The training materials of the programmes are key components to promote capacity building and outreach, and in 2015, the materials were streamlined and divided into Basic and Advanced Hinari courses.  Gaby is now working on a project to enhance the Hinari Training Materials and approaches, and the expected outcomes of the project are to organizse a ‘task force’ that will evaluate the content and make suggestions for further developments during the next year.

Knowledge management for health in Africa (Presentation)
Shane Godbolt & Cheryl Twomey, Partnerships in Health Information (PHI)

Up-to-date and reliable health information reduces suffering, alleviates poverty and saves lives. It is crucial for health practitioners and the communities they serve but there are particular challenges in low and middle income countries in accessing and utilising such evidence-based information. Knowledge management (KM) offers ways forward and technology has given us new tools. However KM approaches are often seen as top-down and not involving those at the grass roots.  Any KM initiatives need to be of practical value, including recognition of the need for cultural and behavioural change, and consensus reached through co-development, and partnership working across professional boundaries.    Shane and Charyl will illustrate KM within the context of health in Africa with examples including standards, the role of health librarians and findings from a recent workshop.

Parallel session 4b

Principles for good metrics: theory to practice (Workshop)

Alan Fricker & Richard Parker, King's College London & Heart of England Foundation Trust

Metrics can be a useful tool to help understand your service, drive improvement and have meaningful conversations with stakeholders.  A poor metric can be misleading and waste valuable time.  What makes for a good one?  Does what we measure tell the story of how our service is changing and improving?

Parallel session 4c

NHS Libraries Got Talent: how do you assess document supply services across NHS England? (Workshop)
Sue Robertson & David Watson, Buckshealthcare NHS Trust & South Tees Institute of Learning, Research and Innovation

A key area of K4H work is to look at streamlining processes. This is so that we can improve the service to our users, empower our staff to be more effective and efficient and work together across England to share the great examples of best practice that we have. Streamlining interlending and document supply is a project that has been tackled a number of times before but struggled to reach a consensus view on the way forward.  Document supply systems have grown organically in our library services and we have all adopted different practices. There is very little commonality across England as to how our services are delivered and our users get a different experience depending on which library service they use in which part of the country. How far are we prepared to change and to work with others to change so that we are more effective and efficient and can improve our service to our users?

Parallel session 4d

From 1 to 1000 delivering information skills training to the masses: the LIHNN Introduction to Literature Searching MOOC (Demonstration)

Michelle Maden, Lisa McLaren & Gil Young, University Hospital of South Manchester, NHS Health Care Libraries - North & University of Liverpool

This session will summarise the development and evaluation of the LIHNN Literature Searching MOOC, a pilot 6-week project which ran in Autumn 2015 and aimed to provide healthcare librarians with the knowledge and skills to provide an effective literature searching service. Whilst a MOOC can be a cost-effective means of delivering training to the masses, not all MOOCs are successful. The session will also outline lessons learned and tips to successful MOOC delivery and will be of interest to anyone wishing to design and deliver online information literacy skills training to large numbers of participants both within the technological constraints of working within the NHS and beyond. The LIHNN Introduction to Literature Searching MOOC demonstrates not only the transferability of the knowledge and skills of the content beyond the health sector, but also the level of interest and demand for this type of training. The results that will be presented in this session demonstrate that a MOOC can be a viable and cost-effective alternative to delivering information skills training to large numbers of librarians.

Parallel session 4e

Becoming a learning organisation: disseminating 'lessons learned' bulletins (Presentation)
Tracey Pratchett, Lancashire Teaching Hospital NHS Foundation Trust

In 2013, the Keogh Review, the Berwick Report and the Francis Report highlighted the need to improve patient safety by developing a consistent approach to disseminating learning from incidents and complaints. Lancashire Teaching Hospitals launched a project in 2014 to disseminate learning lessons bulletins with a view to creating a culture where people can share knowledge to help others avoid making the same mistakes, and to encourage openness and debate. Edge Hill University found that by embracing openness and transparency around incidents, organisations can create a culture based on learning from mistakes and shared experience. This session will benefit health librarians interested in knowledge management or current awareness services. In sharing the experience of disseminating knowledge, Tracey hopes to highlight how LKS might work in partnership with other departments to contribute to the knowledge agenda within their organisation.

Measuring the quality of literature searches (Presentation)
Elaine Garrett, Royal College of Obstetricians and Gynaecologists

This session will describe a quantitative assessment of the quality of literature searches undertaken for the development of clinical guidelines. At the RCOG, a librarian or research assistant, following a protocol of specified resources, working from a one-two page scope, undertakes literature searches for guidelines. Guidelines are produced by subject experts and open to public and invited expert consultation, any of whom may suggest additional references for inclusion. The gold standard set for this study will therefore consist of all articles requested in full text from the literature search, plus journal articles cited in the published or latest available draft guideline. A limitation of this study is that all searches have been undertaken by one librarian and in one clinical specialty. If others repeat the method, the usefulness and an acceptable level of precision and sensitivity could be established.

Friday 16th September

Keynote Addresses

Championing the role of information professionals in the future of healthcare
Nick Poole, CILIP

Knowledge, information management and the power of data are transforming the management, use and improvement of healthcare. Library and information professionals already alleviate pressure on frontline services by helping people to become better consumers of health services, improving health literacy and access to information. At the same time, we help service providers become more efficient and effective – for example by reducing clinical variance and delivering excellence. In this keynote presentation, CEO Nick Poole will draw on the new partnership initiative with Health Education England to explore how we are ensuring that leaders, stakeholders and employers in the healthcare sector buy-in to the value of employing trained information and library professionals to secure healthcare provision that is smart, sustainable and future-proof.

From a patient's perspective
Lynn Daniel, Self Management Service (Expert Patient Programme)       

Lynn is a patient with long-term conditions but she is actively engaged with supporting other patients to manage their own health. This session, delivered straight from the frontline and with real-life case studies, will show how the health librarian can make a real difference and support people with long-term conditions.


Parallel session 5

Parallel session 5a

Supporting health research proposals: a day in the life of an NIHR Research Design Service information specialist (Demonstration)
Judy Wright, University of Leeds

The role of information specialists supporting proposal writing for health research grants will be described. Typical tasks for example searching for on-going research studies, identifying research recommendations and estimating costs for literature search work will be demonstrated. The challenges, opportunities and rewards of working with NHS and academic staff to develop research ideas into funded projects will be described. Details of when and how to access the Information Specialists within the NIHR Research Design Service will be outlined.

Parallel session 5b

Talent management: what is it and why is it important? (Workshop)
Claire Bradshaw, Claire Bradshaw Associates

This one-hour workshop for a maximum of 20 people will be based on the Knowledge for Healthcare Talent Management toolkit and will serve as an introduction to talent management (TM) for library managers and assistant librarians. Participants will understand what we mean by talent management and why TM is important. The session will help participants to identify talent inclusively, as well as understand how to prepare for and hold a talent conversation.

Parallel session 5c (Promenade Lounge)

Developing a research repository for an NHS Trust: communication, co-operation and collaboration (Workshop)
Kate Newell & Pamela Geldenhuys, Royal Devon & Exeter NHS Foundation Trust

This session will cover Kate and Pamela’s experiences of developing and launching a research repository for an NHS Trust from conception to launch date and beyond. For years the Research & Development department has approached the library for help for searching for Trust-authored research papers. Historically this was a lengthy, time-consuming process involving very long search strings, which wasn't an efficient use of staff time. The Research & Development department wanted a simple, cost-effective way to collate research publication data for their annual reporting. This was an excellent opportunity to strengthen our relationship with the Research & Development department, and to develop their services to support research in the Trust. The suggested repository launched on 1st March 2016 and initial response from researchers has been positive. This session will benefit information professionals who collect publication data for their organisation or who are thinking about developing their own research repository.

Parallel session 5d 

"Access denied"? Accessing published professional information within the NHS) in England: technology, risk, culture, policy and practice (Presentation) 
Catherine Ebenezer, University of Sheffield

This PhD research project as a whole examined the factors that bear on the accessibility of online published professional information within the NHS in England, and the implications that these have for library and information services strategy and operations. The overall aim of the study was to investigate the apparent disjunction between stated policy regarding evidence-based practice and professional learning, and actual IT (information technology) strategy, service delivery and security practice at NHS trust level, from both technical and organisational perspectives. The presentation will discuss the following specific issues: 1) the nature and extent of restrictions on access to websites and web applications within NHS organisations; 2) the impacts of these on professional information seeking and working practices; 3) the technical and organisational factors which bear on how web security is implemented within NHS trusts, in relation to overall organisational priorities and strategies.

Health information for patients and the public: shining a light on the role of NHS libraries (Presentation)
Carol-Ann Regan & Sarah Greening, Taunton and Somerset NHS Foundation Trust & Health Education England

The ambitious vision for Knowledge for Healthcare extends beyond healthcare staff to patients and the public.  The policy drive for ‘person-centred, co-ordinated care’ sees patients as active partners in their care, and highlights more than ever the need for patients, carers and families to have access to high quality, trustworthy information tailored to their level of literacy.   Many organisations and individuals are involved in providing health information and promoting health literacy.  How can NHS library and knowledge services (LKS) play a role and make a difference?  The Public and Patient Information Task & Finish Group set out to shine a light on what NHS LKS already do and can do to contribute, packing inspiration into an ‘Ideas Bank’, and developing guidelines for good practice. This session will cover what they did, who they met, what they learned, and will share their passion for using library and information skills to improve care and empower patients.

Parallel session 5e 

Knowledge for Healthcare: Workforce planning, development and beginning the transformation (Presentation)​
David Stewart & Sue Lacey-Bryant, Health Education England

Leading the workforce planning and development work-stream through 2015/16 has been an enormous task but also a privilege for David and Sue. The various working groups and task and finish groups have delivered a huge amount of high quality work to benefit the wider health LKS workforce. This session will showcase what has been achieved and will also consider the developments in-hand for 2016/17.

"Introducing the Library": Producing an introductory video for a multi-site library service (Presentation)
Philip Barlow, Imperial College London

Introducing the library service to your users can be a difficult undertaking, as it is often the case that users won't give the library a great deal of consideration until they actually need to use it. Similarly, the opportunity of doing inductions can also be limited – trying to schedule an all-day induction session for groups of users, in between the payroll and health & safety talks, can be extremely difficult. Imperial College London provides library services to a number of NHS trusts, meaning that employees register to join the college's library as a whole. However, this is not always immediately apparent to new users, which makes providing some form of induction for them all the more important. They therefore elected to produce a short video, detailing the basic information about the library and the services provided to our NHS users. This session is for those who may be interested in the idea of an induction video but are unsure of how to proceed.

Parallel session 6a 

Health library user typologies within NHS Greater Glasgow and Clyde: mapping physical space to library use (Presentation)
Lynn Easton, NHS Greater Glasgow & Clyde

NHS Greater Glasgow & Clyde undertook a research project to identify and map knowledge requirement of NHS library users, including students, within the physical space. They used mixed methods of research including literature analysis, mass observation, anthropology and visualisation tools. They collected data from 11 NHS library sites and created 6 user typology categories, each with their own characteristics and requirements within the physical space of an NHS library. A fun online quiz then helped to match users to specific library services. This session will be useful for any health librarian interested in adapting their physical library space to the changing knowledge-seeking behaviours of their users.

Facilitating research amongst radiographers through information literacy workshops (Presentation)
Emily Hurt, Lancashire Teaching Hospitals NHS Foundation Trust (LTHTR)

Despite a strong research presence at LTHTR, nurses, midwives and allied health professionals are under-represented in developing and/or publicising "home grown" research. The LTHTR Library services and Research and Innovation department are working together to enable staff to develop the knowledge and skills they need. Emily was successful in obtaining funding from the CILIP Information Literacy Group for a project aiming to develop and deliver a set of Information Literacy workshops. These workshops are seeking to facilitate an increase in knowledge and skills related to information literacy, as well as the research output of Radiographers within the trust. The session will discuss the project overview and will be of interest to information professionals who deliver information skills training to clinical staff, and those who would like to develop partnerships with Research departments within their organisation.

Parallel session 6b 

Review of the NHS Library Quality Assurance Framework (LQAF) (Workshop)
Dominic Gilroy, Linda Ferguson & Clare Edwards, Health Education England

Since 2010 LQAF has served as the quality assessment tool for NHS Library and Knowledge Services in England.  LQAF comprises 48 criteria against which NHS LKS self-assess as fully, partially, or non-compliant, with validation taking place in a variety of ways. Recent developments, including Health Education England’s Knowledge for Healthcare framework, demand a full review of the LQAF to ensure it remains fit for purpose.  Exploring the context and drivers behind the current review, this session invites delegates to input into the review through an exploration of their experiences and insights into quality assurance processes.

Parallel session 6c 

Writing for publication: What we can learn from other people's writing (Workshop)
Maria Grant, HLG & HILJ

It’s often assumed we should naturally be able to write for publication but the journal papers we see published can seem a world away from what we’ve personally set down on paper. This workshop will explore how reading other people’s writing, particular reading writing ‘in development’, can inform our own writing skills. The workshop will be of interest to anyone seeking real-world solutions to develop their writing skills and will conclude by proposing ways in which we can engage in ‘reading for writing’ in our everyday practice.

Parallel session 6d 

Supporting the Stillbirth and Womb Cancer Priority Setting Partnership (PSP) (Presentation)
Steven Glover & Joanne Whitcombe, Central Manchester University Hospitals NHS Foundation Trust

In 2014, Steven and Joanne were approached Dr Alex Heazell, Senior Lecturer In Obstetrics at the University of Manchester and Honorary Consultant Obstetrician at St Mary's Hospital (CMFT), to support a Priority Setting Partnership (PSP) that was being coordinated by The James Lind Alliance. The partnership includes professional bodies, patient groups, parents and charities, as stakeholders in stillbirth research. Stillbirth is a priority of the Women and Children domain of Manchester Academic Health Science Centre (MAHSC), of which the University of Manchester and CMFT are member organisations. Working with a team of lead researchers and clinicians, the trust library service supported the Stillbirth PSP by providing an expert literature searching service to help identify gaps in the current knowledge-base of published evidence. Having supported two Priority Setting Partnerships now, a number of lessons were learned from the Stillbirth PSP that enabled a more focused approach to the Womb Cancer PSP. This presentation will demonstrate the benefit of NHS library services being involved in the PSP process to both the library and partnership, and raise the profile of the James Lind Alliance and its work with the National Institute for Health Research.

Search summaries: the results of trialling a simple table (Presentation)
Alison Bethel, NIHR CLAHRC South West Peninsula (PenCLAHRC)

It is good practice in systematic reviews (SRs) to publish the search strategy used for each database. These can be used to inform future related reviews and update searches. However, it is currently not considered necessary to publish which databases held the relevant records and whether these were found by the search. Tracking and publishing this information as an additional search summary will aid information professionals in choosing and using resources more effectively. This session aims to develop a search summary table, which can easily be used at the end of all SRs to inform future systematic reviews and methods of searching including update searches, scoping searches, updates to SRs, rapid reviews and scoping reviews. This will be a valuable resource for information professionals to carry out research into searching including search filter design and search strategy development.

Parallel session 6e 

Engaging medical library users through innovative user experience (UX) techniques (Presentation)
Jo Milton, University of Cambridge Medical Library

This session concerns the UX (user experience) techniques that have been used in the University of Cambridge Medical Library to gain understanding and insight into the library that users want in the future. Jo will share what benefits and insights have been gained, share results and plans and will walk colleagues through how they can use these very transferable techniques. All libraries and their workforce need to ensure that the services they are providing are pertinent and relevant to their user base. UX enables greater accuracy and qualified information by getting to the heart of what your users actually want. Helping to design customer-focused services, evaluate your communication strategy, developing closer staff/user relationships and providing a platform to share learning and experiences will lead to a proactive customer-centred library service.

Bishop and Le Fanu Memorial Lecture

PT your brain – The benefits of exercise on mental health
Gareth Allen, Woburn Coaching

Healthy body, healthy mind. That’s a bit of a cliché, but like most clichés it’s rooted in truth. Gareth is a British Triathlon Coach who works with patients at various stages of their recovery, using physical activity to alleviate symptoms of mental illness, to promote well-being, and to aid recovery. The physical health benefits of exercise are well documented, but what are the benefits to mental well-being? Gareth will discuss the success of the programme, and give examples of how this has helped the recovery of service users.

Question Time

Nick Poole, CILIP, Sue Lacey Bryant, Health Education England, Louise Goswami, Health Education England & Ruth Carlyle  Macmillan, Cancer Support

This panel discussion will give the audience the chance to have their questions answered about Knowledge for Healthcare. Panellists include:

Parallel session 7

Parallel session 7a 

Knowledge for Healthcare resource discovery activities: collaborative work between HEE and NICE (Presentation)
Richard Osborn & Marion Spring, Health Education England & NICE

HEE’s Knowledge for Healthcare strategic development framework for NHS library and knowledge services in England has as one of its key objectives "ensuring quick and easy access to relevant, high quality knowledge and evidence at the point of need". A resource discovery group was set up to achieve this vision with working groups covering: a knowledge hub, open access, collaborative purchasing, authentication and discovery service for the future. This presentation describes how HEE and NICE are working together to deliver this vision and provides an update on progress to date.


Parallel session 7b (Vita Dome Lounge)

Knowledge Café: join an open and creative conversation and see knowledge management in action (Workshop)
Rachel Cooke, Caroline Storer & Laura Wilkes, Surrey and Sussex Healthcare NHS Trust, NHS Digital & West Suffolk NHS Foundation Trust

Do you want to know how you can effectually apply Knowledge Management tools and techniques to your organisation and service? This Knowledge Café aims to help you see the benefits of KM and how easy it can be to apply. There will be an interactive demonstration of how to use a simple but very effective Knowledge Management tool to bring knowledge to the surface, share best practice and inspire innovation. Join us this open, creative, reverse-brainstorming session on the provocative topic of ‘What Do We Need To Do To Totally Destroy Our Profession in the Next Five years?’

Parallel session 7c 

Practical tools to collect evidence of Impact: using the online Impact toolkit (Workshop)
Susan Smith & Doug Knock, Mid Cheshire Hospitals NHS Foundation Trust & King's College Hospital NHS Foundation Trust

The NHS faces several years of financial stringency and organisational disruption, so libraries need to prove their value. The NHS Library & Knowledge Services Impact toolkit provides a user-friendly set of tools, which are both practical and adaptable across the healthcare spectrum. The tools can be used to gather qualitative and quantitative evidence to demonstrate the impact and value of NHS funded library services. This session is to raise awareness of the refreshed Impact toolkit, increase its use, and exchange best practice with workshop participants to inform ongoing developments.

Parallel session 7d

Experience of implementing a ProQuest and EBSCO discovery environment at two NHS trust library Services (Presentation)
Steven Glover, Central Manchester University Hospitals NHS Foundation Trust

Healthcare libraries purchase a wide range of resources for its different specialisms and to meet the needs of their organisations. It can sometimes be difficult to point staff in the correct location, and staff may need to search a variety of websites and databases in order to find the information which they require to support patient care and their own learning. Resource Discovery services are a way of helping to bring all of the resources both in print and electronic under one search format. This session will assess through case studies the experience and potential impact of using resource discovery tools in the NHS. Steven will discuss how the library services in the case studies, sourced, implemented and launched their discovery services at two very different hospital locations, as well as investigate in more detail the role that they think resource discovery services will have to help in the future. This presentation will benefit those librarians interested in implementing a Discovery Service in their NHS trust or region.


Parallel session 7e 

The development of validated UK geographic search filters for MEDLINE and Embase (Presentation)
Rachel Adams, Elizabeth Barrett & Amy Finnegan, NICE

This session will discuss the development of validated UK geographic search filters for MEDLINE and Embase via the OVID platform by information professionals at NICE. The filters have a good balance of recall and precision and can be used in literature searches when UK evidence is required from MEDLINE or Embase. The presentation will describe the methodology used to develop the filters in both MEDLINE and Embase, provide a commentary on the completed filters and discuss the challenges of developing the filters. This session will benefit those who require geographic search filters to retrieve UK evidence from MEDLINE and Embase and are interested in how the filters were developed. It will also be of relevance to people who are interested in or wish to learn about search filters development methods.


Show me the money: Return on Investment and contingent valuation in NHS Libraries (Presentation)
Andrew Brown, Frimley Health NHS Foundation Trust

The session will provide a summary of research undertaken for a dissertation submitted as part of an MSc Econ in Information and Library Studies at Aberystwyth University. The aim of the research was to calculate the return on investment (ROI) for an NHS library's out-of-hours access service, using the contingent valuation (CV) method. This method has not previously been applied in the context of NHS libraries. The primary objective was therefore to develop and implement a CV survey to elicit library users' willingness-to-pay (WTP) for out-of-hours access to the library for one year, and secondary objectives of the study were: to use the aggregated WTP value as part of a cost-benefit analysis and ROI calculation; and to evaluate the reliability and validity of the CV method in relation to its potential use in other NHS library service evaluations. The session will cover key findings from the literature review of previous library ROI studies, the application of the CV methodology itself, and the statistical analysis and discussion of the data. The session will benefit information professionals who are interested in ROI and cost-benefit calculations across all library sectors, and contributes the findings from original research into a novel economic evaluation technique for health libraries, which has the potential to be applied in other service areas and context.



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